Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Deosjana Stinson

Jacksonville,FL

Summary

Dynamic customer service professional with extensive experience at Mayo Clinic, adept at resolving conflicts and enhancing patient satisfaction. Skilled in appointment scheduling and insurance verification, I leverage active listening and empathy to foster strong relationships, ensuring a seamless experience for families navigating healthcare challenges. Committed to delivering exceptional service in high-pressure environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Angel Kids Pediatrics
08.2024 - 11.2025
  • Accept incoming calls regarding from parent / caregiver to schedule children sick doctor's appointments, ER follow up visit, med inquiries, and new patient registry.
  • Verify / updated patient insurance.
  • Upload patient documents to patient portal.
  • Send messages to different Angel kids office, regarding patients needs.
  • Provide accurate check-in time, provider and location.

Desk Operations Specialist

Mayo Clinic
03.2023 - 05.2024
  • Greeted guests entering and exiting facility.
  • Verified patient demographics
  • Scheduled patient future appointments appointments.
  • Respond / sent messages to patients regarding orders placed by providers.
  • Sent messages to needed department regarding patient med inquiries, faxed documents, chart uploading etc.
  • Established relationships with patients, providing empathy and support.
  • Provide accurate check-in time, provider and location


Receptionist

Priority Couriers
08.2021 - 09.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Accepted warehouse deliveries
  • Answered phone promptly to schedule courier services through out Florida or in the Jacksonville area.
  • Kept reception area clean and neat to give visitors positive first impression.

Work From Home Agent

Valor Intelligent Processing
04.2020 - 06.2021
  • Utilized time management strategies effectively while working remotely.
  • Accepted calls and chats from claimants in regards to unemployment claims.
  • Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
  • Verified claimants claim statuses, the documents uploaded and employer information needed for the claim process.

Customer Service Representative

GC Services
10.2019 - 03.2020
  • Managed high-stress situations regarding customer packages delivered by FedEx effectively, maintaining professionalism under pressure while resolving packages disputes or delivering conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Escalated package shipping issues due to drivers ( lost and not found packages, incorrect delivery address, damages, etc).

Education

High School Diploma -

Englewood High School
4412 Barnes Rd S, Jacksonville, FL 32207
06-2017

Skills

  • Customer service
  • Active listening
  • Data entry
  • Problem resolution
  • Conflict resolution
  • Adoptability
  • Attention to detail
  • Patience
  • Empathy
  • HIPAA compliance
  • Insurance verification
  • Appointment scheduling
  • Medical terminology

Certification

ABC Bartending School

Timeline

Customer Service Representative

Angel Kids Pediatrics
08.2024 - 11.2025

Desk Operations Specialist

Mayo Clinic
03.2023 - 05.2024

Receptionist

Priority Couriers
08.2021 - 09.2022

Work From Home Agent

Valor Intelligent Processing
04.2020 - 06.2021

Customer Service Representative

GC Services
10.2019 - 03.2020

High School Diploma -

Englewood High School

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Deosjana Stinson