DEP GOZA
Pfafftown
Summary
Highly analytical and detail-driven AR professional with 10+ years of progressive experience in collections, credit analysis, cash application, and end-to-end receivables management. Proven success in reducing delinquency, resolving complex chargebacks, improving AR processes, and strengthening financial controls. Adept at cross-functional collaboration, customer relationship management, and leveraging ERP systems (Oracle JDE) to enhance accuracy, efficiency, and reporting.
Overview
14
14
years of professional experience
Work History
Accounts Receivable Supervisor
Liberty Hardware Mfg Corp
Winston-Salem, NC
01.2023 - Current
- Lead the AR department, overseeing invoicing, collections, cash application, and payment processing.
- Conduct weekly AR reconciliations, collection reviews, and payment follow-ups.
- Resolve escalated issues involving chargebacks, shortages, pricing discrepancies, and compliance.
- Prepare monthly AR aging reports, cash flow projections, and collection performance metrics.
- Audit delinquent accounts before recommending bad debt write-offs.
- Manage new customer account setups and approve credit/debit memos.
- Identify process gaps and implement AR workflow improvements.
- Train and support employees across multiple time zones.
Credit Specialist
Liberty Hardware Mfg Corp
Winston-Salem, NC
04.2021 - 01.2023
- Evaluated creditworthiness of prospective customers and recommended credit limits.
- Managed major retail accounts including Home Depot and Lowe’s.
- Led collection efforts on high-value accounts, reducing aging.
- Performed account reconciliations and prepared financial reports.
- Issued credit and debit memos with proper documentation.
Accounts Payable Lead
Liberty Hardware Mfg Corp
Winston-Salem, NC
06.2019 - 04.2021
- Supervised AP team operations and ensured timely invoice processing.
- Implemented Esker to automate vendor invoice workflows.
- Led automation of ACH/Wire payments to streamline approvals.
- Maintained vendor relationships and resolved disputes.
- Audited corporate credit card transactions and trained managers.
Accounts Payable Specialist
Liberty Hardware Mfg Corp
Winston-Salem, NC
03.2015 - 06.2019
- Processed 2-way and 3-way match invoices and resolved discrepancies.
- Reviewed and processed vendor invoices through DocuWare.
- Prepared weekly check runs, ACH/Wire transfers and investigated variances using RNV reports.
- Assisted with month-end and year-end close, including accruals and reconciliations.
- Maintained organized, audit-ready financial records.
Billing Associate
AkzoNobel
High Point, NC
01.2012 - 01.2015
- Created and billed invoices in the SAP system.
- Maintained consignment inventory for Roanoke operations.
- Assisted customers and AR teams by researching and resolving billing discrepancies.
- Prepared daily financial reports for account managers and assisted with GL account reconciliations for journal entries.
- Generated monthly reports to meet month-end deadlines.
- Created and issued distribution contracts for new customers.
- Updated customer master files for all active accounts.
- Prepared payroll and sales taxes for NC, VA, TX, and GA.
Education
Associate of Applied Science (AAS) - Information Technology
Surry Community College
05-2002
Skills
- Oracle JDE
- Chargebacks & Deductions
- Invoice processing
- Performance improvement
- Multitasking and organization
- Account Reconciliation
- Collections
- Adaptability & Quick Learner
- Problem-solving abilities
- AR/AP Management
- Time Management
- Microsoft Excel
Timeline
Accounts Receivable Supervisor
Liberty Hardware Mfg Corp
01.2023 - Current
Credit Specialist
Liberty Hardware Mfg Corp
04.2021 - 01.2023
Accounts Payable Lead
Liberty Hardware Mfg Corp
06.2019 - 04.2021
Accounts Payable Specialist
Liberty Hardware Mfg Corp
03.2015 - 06.2019
Billing Associate
AkzoNobel
01.2012 - 01.2015
Associate of Applied Science (AAS) - Information Technology
Surry Community College
CORE COMPETENCIES
- Accounts Receivable Management
- Collections & Dispute Resolution
- Chargebacks & Deductions
- Credit Review & Risk Assessment
- Cash Application & Reconciliation
- Financial Reporting & Aging Analysis
- ERP Systems: Oracle JDE, Esker, DocuWare
- Process Improvement & Automation
- Cross-Functional Collaboration
- Advanced Excel & Data Analysis
- Customer & Vendor Relationship Management
- Time Management & Multi-Tasking