Angeline Wake

· Supervise the day-to-day operations of the accounts receivable team, ensuring the timely and accurate processing of invoices, cash application and credits

Ensured prompt identification and resolution of discrepancies during account reconciliation

· Monitoring and improving the collections process, working with clients to resolve overdue accounts and minimizing aged debt

· Collaborate closely with other departments, including sales and operations, to resolve billing and payment issues

· Prepare accounts receivable reports including ageing reports and status updates for management review

· Established and implemented processes to optimize the workflow for the team’s daily, weekly and monthly tasks

· Catching up over $12M of backlog invoicing, both internally and getting them submitted to customers

· Assisting in streamlining the cash application process by creating templates that help align the remittance with invoices

· Understand the functions and implement the best practices for the new ERP system as it relates to AR

· Research and interpret contracts to ensure invoicing and cash application processes were aligned with the terms of the contract

· Update ERP system with renewal information based on contracts and activate coordinating lines for billing

· Assisting in creating more efficient processes for all responsibilities

· Enter cash receipts and apply payments to invoices in Oracle from multiple clients

· Prepare and submit invoices through Black Knight, STFP, iClear and Outlook to assigned clients

· Analyze aging balances and reconcile accounts on a weekly basis for different business units/clients

· Process credit notes and adjustments in Oracle to balance unapplied/incorrect balances on invoices

· Prepare aging reports for Operations Invoicing for collection efforts

· Update client billing files to reflect accurate pricing, description and coding

· Provide quality control within billing files to improve accuracy as well as implement process improvement by Operations team

· Complete credit notes, guarantee approval is obtained and sent to appropriate stakeholders and reconcile AR invoices to balance the ledgers for client portfolios

· Proactive in solving invoicing issues by speaking to clients with clear problem statements in order to find resolution, negotiate and rebill based on agreement

· Submit invoices manually within Loansphere in a quick efficient manner utilizing the information within the header, detail and image file

· Clear understanding of the billing process from start to finish involving multiple areas of it, in order for it to be completed

· Proficient in utilizing the Vendor Import tool and solving any validation errors that occur

· Assumed the title of interim Team Lead and encompassing responsibilities to guarantee continued expert client service and protect against business interruption while this line of business transitions to an alternate physical location

· Distribute and balance workloads amongst team to ensure individual and team production goals are met while meeting both client SLA’s and expectations

· Ensure properties are maintained in a safe, sound, secure and sanitary manner

· Maintain thorough knowledge of, and follow all Client Statement of Work (SOW), Investor, Government, Local, State, Federal and Regulatory agencies, as well as Altisource® policies, procedures, and requirements on assigned inventory

· Conduct a thorough review of each inspection and work order assigned, to ensure that the report appears correct, based on the information provided in the inspection report or work order, as well as the photos the Vendor has provided, and that the mandatory photos are attached, are clear, and adequately reflect the property condition.

· Obtain over-allowable approval from Client and/or Investor, when the loan has reached it’s “life of loan” allowable maximum, is not pre-approved, or exceeds pre-approved line-item pricing

· Manage a revolving pipeline of 100+ loans

· Verify required coverage meets lenders guidelines

· Obtain proof of Hazard Insurance coverage for new and refinanced home loans

· Acquire role based clearing authority

· Ensure client satisfaction by clearing Hazard Condition prior to closing

· Complete and pass annual training for Consumer Laws and Regulations, and lender guidelines

· Maintain a portfolio of borrowers seeking a loan modification to their home loan

· Collect documents needed to meet underwriting requirements within predetermined SLA’s

· Assist inbound callers with questions on their accounts to ensure they receive a timely response