Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dequan Allen

757 Remsen Ave Brooklyn,NY

Summary

Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.

Overview

6
6
years of professional experience

Work History

Telecommunications

SI Solutions
06.2021 - Current
  • Install Antennas
  • Make sure all daily work tasks are completed.
  • Adhered to US Occupational Health and Safety Administration mandates requiring use of gloves and insulating blankets for installation of high-voltage equipment.
  • Analyzed blueprints to determine where to run wires, install electrical outlets and connect wires to central circuit panels.
  • Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
  • Inspected electrical systems, equipment and components to identify hazards, defects, and repair requirements.

Customer Service Representative

Emerge BPO (Inogen)
06.2018 - 05.2021
  • Sold portable oxygen for elderly & young people with respiration issues.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

HVAC Technician

Ivor Persaud
06.2017 - 05.2018
  • Installed and Serviced air conditioner.
  • Performed troubleshooting on HVAC systems to determine root cause of issues.
  • Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
  • Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
  • Repaired and replaced motors, bearings and belts.
  • Traveled to job sites for both scheduled and emergency appointments.

Education

Certificate - A/C & Refrigeration

Guyana Technical Institute
Georgeown, Guyana
06.2017

High School Diploma -

Brickdam Secondary School
Georgetown, Guyana
06.2016

Skills

  • Technical System Improvements
  • Technical Document Reading
  • Telecommunications Equipment
  • Creative Solutions
  • Communications Expertise
  • System Repairs
  • Installing Equipment
  • Safety Awareness
  • Efficient Service
  • Test Equipment Operation
  • Work Order Completion
  • Customer Experience

Timeline

Telecommunications

SI Solutions
06.2021 - Current

Customer Service Representative

Emerge BPO (Inogen)
06.2018 - 05.2021

HVAC Technician

Ivor Persaud
06.2017 - 05.2018

Certificate - A/C & Refrigeration

Guyana Technical Institute

High School Diploma -

Brickdam Secondary School

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Dequan Allen