DeQuana Huggins

• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

• Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
• Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
• Ensured compliance with applicable laws and regulations when handling customer inquiries or requests.

• Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
• Provided educational and informational resources regarding isolation policies and quarantine measures.
• Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.

• Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
• Scheduled appointments with applicants to gather information and explain benefits processes.
• Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.

• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Contacted clients to verify account information and maintain accuracy, resulting in 50% increase in client satisfaction.