Dequandria Russell
Houston,TX
Summary
Dependable Food Service Worker with solid background in foodservice and related positions. Works effectively within teams on timely, high-quality food preparation to drive patron satisfaction. Experienced Food Service Worker knowledgeable about batch cooking, food safety and nutrition. Strong track record of reliability, accuracy and efficiency in all tasks. Maintains superior performance in both individual and team-focused duties. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Food Service Worker
LGC Hospitality
Houston, TX
01.2020 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Observed diners to respond to additional requests and determine when meal completed.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Distributed food to waiters and waitresses to serve to customers.
- Utilized POS system to receive and process food and beverage orders.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Made food according to standard recipes with requested changes for customer satisfaction.
Supervisor
Aramark
Houston, TX
08.2023 - 12.2024
- Supervised daily operations, ensuring compliance with safety protocols and operational standards.
- Streamlined workflow processes, enhancing team productivity and efficiency across multiple departments.
- Trained and mentored junior staff, fostering skill development and promoting a collaborative work environment.
- Implemented performance metrics to evaluate team effectiveness and identify areas for improvement.
- Conducted regular performance reviews, providing constructive feedback to enhance employee engagement and output.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Educated staff on organizational mission and goals to help employees achieve success.
- Facilitated cross-training sessions to enhance workforce versatility and ensure coverage during peak periods.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
Order Puller
Walmart Distribution
Houston, TX
07.2018 - 08.2019
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
- Checked inventory and selected products from specific locations based upon availability.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Collaborated with team members to complete timely orders and avoid delays.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Verified product quantity and quality to determine accuracy of orders and reduce errors.
- Safeguarded products in storage to protect from spills and damages.
- Received returns of damaged and incorrect orders to process replacements.
Meat Inspector/QA
Tyson Foods
Houston, TX
08.2017 - 05.2018
- Assessed agricultural products for quality control and contamination.
- Presented written and oral documentation of investigations, surveys and field assignments.
- Trained line personnel on quality control procedures.
- Completed and processed paperwork and reports outlining proper and improper operations.
Assistant Manager
Churches Chicken
Houston, TX
06.2014 - 03.2016
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Education
GED - undefined
Houston Community College
Houston, TXSkills
- Quality Control
- Work Assignments
- Rotation Procedures
- Cooking Procedures
- Complex Problem-Solving
- Heavy Lifting Capacity
- Working with Diverse People
- Food Handling Standards
- Verbal and Written Communication
- Productivity and Efficiency
- Menu Distribution
- Fast-Paced Environment
- Basic Mathematics
- Food and Safety Standards
- Supply Inventory Management
- Temperature Requirements
- Servsafe Certification
- Holding Temperatures
- Working Quickly
- Track Food Use
- Meat and Poultry Slicing
- Shipment Receipt
- Goal Establishment
- Guest Satisfaction
- Inventory Receiving
- Organize Supplies
- Workstation Sanitation
- Multitasking
- Hospital Standards
- Team Oriented
- Attention to Detail
- Food Handlers Permit
- Cleaning and Sanitation
- Hospital Operations
- Surface Work
- Special Requests
- Floor Vacuuming
- Sweeping and Mopping
Timeline
Supervisor
Aramark
08.2023 - 12.2024
Food Service Worker
LGC Hospitality
01.2020 - Current
Order Puller
Walmart Distribution
07.2018 - 08.2019
Meat Inspector/QA
Tyson Foods
08.2017 - 05.2018
Assistant Manager
Churches Chicken
06.2014 - 03.2016
GED - undefined
Houston Community College