Dequator Thompson
Pelion,SC
Summary
Enrollment Specialist at Anthology Inc., adept at enrolling customers in K12 programs, with a proven track record from 2023 to 2024. Previously served as a Customer Service Representative at Teleperformance and Whirlpool Corporation, managing inbound calls and scheduling service appointments effectively. Skilled in sales, technical support, and customer engagement, ready to leverage extensive customer service expertise to enhance client satisfaction and streamline enrollment processes.
Overview
8
8
years of professional experience
Work History
Delivery Driver
DoorDash
Sumter, South Carolina
10.2024 - Current
Enrollment Specialist
Anthology Inc.
07.2023 - 07.2024
- Enroll customers in k12 programs
- Boosted k12 program enrollments by effectively engaging with prospective clients
Customer Service Representative
Whirlpool Corporation
, Remote
02.2023 - 07.2023
- Received inbound calls and scheduled service appointments for customers
Customer Service Representative Work From Home
Teleperformance
, Remote
01.2022 - 01.2023
- Work from home take inbound calls for FedEx
Customer Service Representative
BroadPath
, Remote
09.2022 - 12.2022
- Educated customers about billing, payment processing and support policies and procedures
Customer Service Representative
Alorica
, Remote
09.2021 - 01.2022
- Handled inquires and suggestions courteously and professionally
Customer Service Representative
C3I Solutions
, Remote
12.2019 - 08.2021
- Take inbound calls and help customers with products
Brake Press Operator
Meritor
York, SC
05.2018 - 11.2019
- Operate Machine To Build Brakes
Packer/Inspector
Ambassador Packaging
York, SC
02.2018 - 04.2018
- Inspect cardboard boxes to make sure there wasn't any defects there had to be a certain amount in a box to ship off
Assistant Teacher
YMCA
09.2017 - 01.2018
- Watched kids
Quality Inspector
MacLean Power Systems
York, SC
02.2017 - 08.2017
- Examine arrestors
- Trim sheds
- Clean sheds
Education
High School Diploma -
York Comprehensive High School
Sumter06.2017
Skills
- Live chat
- Technical support
- Microsoft Office
- Daycare
- Medical billing
- Press brake
- Outbound sales
- Warehouse
- Cleaning
- CRM Software
- Packaging
- Machining
- Teaching
- Cold calling
- Childcare
- Customer service
- Hotel
- Quality inspection
- Sales
- Salesforce
- Typing
- Customer support
- Problem-solving
- Project management
Timeline
Delivery Driver
DoorDash
10.2024 - Current
Enrollment Specialist
Anthology Inc.
07.2023 - 07.2024
Customer Service Representative
Whirlpool Corporation
02.2023 - 07.2023
Customer Service Representative
BroadPath
09.2022 - 12.2022
Customer Service Representative Work From Home
Teleperformance
01.2022 - 01.2023
Customer Service Representative
Alorica
09.2021 - 01.2022
Customer Service Representative
C3I Solutions
12.2019 - 08.2021
Brake Press Operator
Meritor
05.2018 - 11.2019
Packer/Inspector
Ambassador Packaging
02.2018 - 04.2018
Assistant Teacher
YMCA
09.2017 - 01.2018
Quality Inspector
MacLean Power Systems
02.2017 - 08.2017
High School Diploma -
York Comprehensive High School