Savannah Moralez
El Paso,TX
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills. Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation, recordkeeping requirements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Delivery Driver
Spark
06.2022 - Current
- Delivering packages, large items, groceries, and shopper
- Excellent knowledge of app use, routes, isles and timing
- Completed on-time deliveries by choosing best and most efficient routes
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries
Uber Eats
Driver, Uber
06.2019 - Current
- Professional delivery service for in store pickups and delivery to customers
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Great communication between restaurants and customers
- Precise knowledge on app use, and routes
- Accurate delivery times.
DoorDash Delivery Driver
DoorDash
01.2019 - Current
- Professional delivery service for in store pickups and delivery to customers
- Great communication between restaurants and customers
- Precise knowledge on app use, and routes
- Accurate delivery times, and great ratings.
Chat Specialist
GC Services, Apple
06.2017 - 01.2019
- Chat support for online orders
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Listened, used empathy, resolved issues with shipments, payments, and updating orders
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
- Great stats
Customer Service Representative
Sutherland Global Services
05.2016 - 08.2016
- Answered incoming calls for customer questions about account information
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped with billing, account, sales questions
- Kept in touch with customers via email over three day periods to verify customer issues were resolved
Customer Service Representative
Alorica West
04.2015 - 02.2016
- Answered incoming calls and provided immediate assistance
- Handled customer inquiries and suggestions courteously and professionally.
- Answered Billing questions
- Completed purchases with debit payment methods
- Troubleshoot devices in a fast efficient manner
- Provided excellent customer service.
Waitress
Biggies Smokehouse
02.2011 - 07.2011
- Assisted guests with making menu choices in an informative and helpful fashion
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Assisted guests with making menu choices in an informative and helpful fashion
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner
- Regularly checked on guests to ensure satisfaction with each food course and beverages.
Education
BBA - Business Administration, Accounting
University of Texas At El Paso
El Paso, TX12.2023
Associate of Science - Business Administration, Acccounting
El Paso Community College
El Paso, TX05.2020
High School Diploma -
Franklin High School
El Paso, TX06.2010
Skills
- Type 70 WPM
- Teamwork (10 years)
- Live Chat
- Knowledgeable ChatGPT
- Delivery Driver Experience
- Accounts Payable
- Customer Response
- Map Reading Skills
- Excellent Sense of Direction
- GPS and Route Planning
- Load Safety
- Food Delivery
- Excel (10 years)
- Power BI (1 year)
- Tableau (1 year)
- Alteryx (1 year)
- Microsoft Access (1 year)
- Microsoft Word (10 years)
- Microsoft Excel (10 years)
- Microsoft Office (10 years)
- Data analytics (1 year)
- Human resources (1 year)
Timeline
Delivery Driver
Spark
06.2022 - Current
Uber Eats
Driver, Uber
06.2019 - Current
DoorDash Delivery Driver
DoorDash
01.2019 - Current
Chat Specialist
GC Services, Apple
06.2017 - 01.2019
Customer Service Representative
Sutherland Global Services
05.2016 - 08.2016
Customer Service Representative
Alorica West
04.2015 - 02.2016
Waitress
Biggies Smokehouse
02.2011 - 07.2011
BBA - Business Administration, Accounting
University of Texas At El Paso
Associate of Science - Business Administration, Acccounting
El Paso Community College
High School Diploma -
Franklin High School
Similar Profiles
Manuela Sanchez Van Den EndenManuela Sanchez Van Den Enden
Delivery Driver at SparkDelivery Driver at Spark
Kimberly WilliamsKimberly Williams
Logistics Specialist at SparkLogistics Specialist at Spark
Danika LopezDanika Lopez
Independent Contractor Delivery Driver at SparkIndependent Contractor Delivery Driver at Spark