Dequondra Pinkney
Everise
Pompano Beach,FL
15
years of professional experience
Patient Access Representative with 4 years of experience providing exceptional patient care and customer service. Skilled in verifying insurance coverage, collecting copays, and scheduling patient appointments. Reliable, detail-oriented, and committed to delivering efficient and accurate service in fast-paced environments.
Work History
Benefits Verification Representative
2 Years 3 Months- Managed a high volume of benefit inquiries, consistently exceeding performance targets by processing over 25 cases daily with remarkable accuracy.
- Facilitated communication between providers and insurance companies, increasing successful verifications on first contact.
- Coordinated benefits verification processes, reducing verification time and improving patient satisfaction.
- Ensured compliance with HIPAA regulations and patient privacy standards at all times.
- Led training sessions for new hires on medical terminology and patient communication tactics.
- Developed training materials for new hires, enhancing onboarding effectiveness.
Sales Associate
2 Years 4 Months- Provided exceptional customer service in a fast-paced retail environment, enhancing customer satisfaction.
- Supported daily sales goals through effective communication and customer engagement.
- Accurately handled cash transactions while maintaining proper cash controls.
- Ensured a clean, organized, and inviting store environment, contributing to positive shopping experiences.
- Facilitated achievement of daily sales goals through proactive communication and engagement with customers.
Customer Service Representative
2 Years 11 Months- Managed inbound customer calls to verify accounts and resolve service issues, enhancing customer experience.
- Managed inbound customer calls to verify accounts and provide service support.
- Troubleshot technical phone issues and provided clear guidance, which improved customer understanding and satisfaction.
- Achieved performance standards for call quality, accuracy, and customer satisfaction, contributing to overall team success.
Sales Associate
1 Year 10 Months- Greeted customers and delivered prompt, courteous service to enhance the shopping experience.
- Operated cash register and processed lottery transactions accurately to maintain financial integrity.
- Assisted with daily store operations to ensure smooth store functionality.
- Stocked shelves, placed inventory orders, and maintained store cleanliness.
Education
High School Diploma
Timeline
Benefits Verification Representative
Everise
09.2021 - 12.2023Read More
Sales Associate
7-Eleven
04.2018 - 08.2020Read More
Customer Service Representative
Convergys
11.2010 - 10.2013Read More
Sales Associate
Beach Market
02.2009 - 12.2010Read More
Blanche Ely High School
High School Diploma
06.2006Read More