Dera D. Burkes
Johnson City,TN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
14
14
years of professional experience
Work History
Cashier
Publix Supermarkets Store
Johnson City, TN
05.2021 - Current
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
Medical Records Clerk
State of Franklin Healthcare
Johnson City, TN
10.2016 - 08.2020
- Assist doctor and nursing staff with proper document support
- Process patient record requests promptly, with minimum supervision
- Transfer patient records into digital history files for future reference
- Responsible for safeguarding patient records and ensuring compliance with
- HIPAA standards
- Perform various customer service needs.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers
- Processed medical records requests from outside providers according to facility, state and federal law
Patient Service Representative
State of Franklin Healthcare
Johnson City, TN
09.2014 - 10.2016
- Gather and transcribe initial patient data prior to patients arrival
- Interact via phone with patients to schedule appointments for physicians
- Perform various customer service needs.
Customer Service Supervisor
Toys R Us
Johnson City, TN
09.2012 - 09.2014
- Accurately complete cash register transactions
- Retail cash handling for daily deposits
- Established strong business relationships and created line-driven team
- Effectively executed visual merchandising and marketing initiatives
- Interfaced with customers to determine purchasing needs, directed them to appropriate items, and recommended additional products.
- Created, prepared and delivered reports to various departments.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Established and updated work schedules to account for changing staff levels and expected workloads.
Administrative Assistant
Sears
Johnson City, TN
09.2007 - 09.2012
- Acknowledged customer issues while resolving problems quickly and efficiently
- Effectively communicate with other employees and upper management to ensure complete care of customers
- Fulfilled administrative assistant duties, including: completing and filing paperwork, manage register and deposit reports for corporate office, resolve register shortages or surpluses.
Education
BBA - Business Management
East Tennessee State University
Johnson City, TN05.2023
Skills
- Detail-Oriented
- Product Scanning
- Staff Supervision
- Problem Solving
- Reliable and Responsible
- Cash Handling
- Customer Relations
- Analytical Thinking
- Creative Thinking
- Microsoft Office
Timeline
Cashier
Publix Supermarkets Store
05.2021 - Current
Medical Records Clerk
State of Franklin Healthcare
10.2016 - 08.2020
Patient Service Representative
State of Franklin Healthcare
09.2014 - 10.2016
Customer Service Supervisor
Toys R Us
09.2012 - 09.2014
Administrative Assistant
Sears
09.2007 - 09.2012
BBA - Business Management
East Tennessee State University
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