KADIJA BOODOO
New York,USA
Summary
A client-focused representative that is dependable, punctual, and reliable, with experience in handling people from diverse professional & cultural backgrounds in a courteous manner. Hoping to use my experiences and skills to attain employment in the hospitality field.
Overview
14
14
years of professional experience
1
1
Certification
Work History
VIP Executive Ambassador
Canon Business Process Services at AIG
New York, NY
08.2025 - Current
- Lead and support concierge team, promoting positive communication, problem-solving, and acting as liaison between staff and management.
- Deliver high-quality guest experience by greeting, assisting, and directing patients and visitors while modeling AIDET/ICARE service standards.
- Manage visitor access, screening, wayfinding, interpreter services, and regulatory compliance to ensure safety and policy adherence.
- Maintain lobby operations and respond to emergencies, mobility needs, and patient support requests to ensure a safe and welcoming environment.
- Meet & greet Executive Committee (EC) & Board of Directors members, to ensure & expedite smooth entry through turnstiles & into the elevator & onto the floor.
- Receive & review daily EC guest list from Executive Reception & Executive Assistants.
- Confirm that VIP Guests are pre-registered in Building Engines & AIG Executive Reception.
- On EC Guest arrival present badge, & alert Executive Reception. Escort guest to Executive Suite.
- Review the daily schedule received from Vehicle Dispatch.
- Direct EC, BOD, or Non-EC to the appropriate vehicle.
- Assist with luggage, doors, umbrellas, etc.
- Provide a high-level – white glove service to all EC members.
- Act as a backup Floor Ambassador on several floors.
Upscale Security Officer
G4S Secure Solution at TD Bank
New York, NY
04.2020 - 09.2022
- Monitored and authorized entrance and departure of employees and guests.
- Secure premises and personnel by patrolling property: monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.
- Sounded alarms or called the police or fire department in case of fire or the presence of unauthorized persons.
- Prevent losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.
- Partnered with the team to escalate and manage responses to events.
Concierge/Lobby Ambassador
SOS Security LLC at BNY Mellon
New York, NY
08.2018 - 01.2020
- Responsible for guaranteeing customer satisfaction by ensuring top-notch customer services, listening to the voice of the customers, resolving customer complaints, and providing advice and recommendation based on customer needs.
- Aided customers, employees, and visitors in a courteous and professional manner.
- Proactively greeted guests within the lobby environment, identifying needs and fulfilling them appropriately.
- Monitored traffic flow and guest queues within the lobby; directed guests as appropriate to minimize wait times including escorting VIP guests.
Business Owner
Heavenly Touch Spa
Trinidad W.I.
03.2016 - 01.2018
- Continually assured the highest standard of customer care and services.
- Provided skincare consultation and other related procedures to clients.
- Educate guests on skin care procedures and products.
- Kept records of production inventory income and expenses.
- Set prices for products and services according to market trends.
- Provided memorable and enjoyable experience for every guest served.
- Planned, promote, and held public events and seminars to educate clientele.
- Document client records and information.
- Created and implemented business plans to achieve goals and objectives which facilitated a successful transition for the company’s growth.
Sales Associate
GNC
New York, NY
09.2011 - 06.2013
- Operated cash register and handled the monetary transaction.
- Cleaned, stocked, and displayed merchandise in an orderly manner.
- Answered calls and assisted with customers’ needs.
- Great customer interaction and satisfaction.
Education
High School -
John Adams H.S.
NY01.2015
Skills
- Proficient in Microsoft OS
- CPR / AED Certified
- Multitasking
- Communication Skills
- Interpersonal Skills
- Detail Oriented
- Customer Oriented
- Embraces Teamwork
- Surveillance
Certification
- June 2015
- New York State Security Officer Licensed
- Eight (8) hours of training certification and sixteen (16) hours on the job certification
- Standard CPR/AED/First Aid
- Fireguard-F01 and F04
Timeline
VIP Executive Ambassador
Canon Business Process Services at AIG
08.2025 - Current
Upscale Security Officer
G4S Secure Solution at TD Bank
04.2020 - 09.2022
Concierge/Lobby Ambassador
SOS Security LLC at BNY Mellon
08.2018 - 01.2020
Business Owner
Heavenly Touch Spa
03.2016 - 01.2018
Sales Associate
GNC
09.2011 - 06.2013
High School -
John Adams H.S.