Margaretta Cruz
Cleveland,OH
Summary
Friendly and flexible candidate with solid customer service background. Quick learner possessing basic understanding about managing patient records, scheduling software and medical terminology. Collaborative administrative professional with strong task prioritization and organizational skills.
Overview
11
11
years of professional experience
Work History
Patient Appointment Coordinator
CLEVELAND CLINIC FOUNDATION
10.2020 - Current
- Conducts quality monitoring by providing training, recommending improved processes and maintaining documented processes and procedures.
- Enhanced patient experience with timely communication about appointment changes and delays.
- Ensured compliance with HIPAA regulations while handling sensitive medical information during scheduling processes and correspondence.
- Facilitated smooth patient flow by coordinating check-in, insurance verification, and payment processing procedures.
PATIENT CARE ASSISTANT
INN AT APPLE RIDGE
11.2019 - 10.2020
- Maintain accurate and timely electronic documentation of each resident's activities of daily living and personal care needs.
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
ASSISTANT MANAGER
SALLY BEAUTY SUPPLY
09.2016 - 10.2019
- Delegated daily task to team members to optimize group productivity
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
OFFICE MANAGER
APARTMENT MOVERS CO.
01.2014 - 10.2016
- Coordinated staff scheduling
- Scheduled and created quotes for potential clients
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Education
STNA/ Phlebotomy
MedCert
2018
High School Diploma -
School of One At Lincoln West High School
2014
Skills
- Proficient in Microsoft OS
- Experience with EPIC Software System
- Managerial Leadership
- Data entry proficiency
- HIPAA Compliance
- Scheduling
Timeline
Patient Appointment Coordinator
CLEVELAND CLINIC FOUNDATION
10.2020 - Current
PATIENT CARE ASSISTANT
INN AT APPLE RIDGE
11.2019 - 10.2020
ASSISTANT MANAGER
SALLY BEAUTY SUPPLY
09.2016 - 10.2019
OFFICE MANAGER
APARTMENT MOVERS CO.
01.2014 - 10.2016
STNA/ Phlebotomy
MedCert
High School Diploma -
School of One At Lincoln West High School
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