Dereck Cruz
Davenport
Summary
Results-oriented professional with experience in customer service and project management. Skilled in data analysis and collaborative teamwork, contributing to streamlined processes and improved operational efficiency.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Manager
Macdonals
Windermere, FL
12.2024 - Current
- Coordinated scheduling to maximize employee productivity while adhering to labor regulations.
- Resolved customer complaints swiftly, enhancing overall guest experience and retention rates.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Managed difficult customer situations to facilitate employee assistance and sustain superior customer satisfaction.
- Coordinated and prioritized tasks to meet established deadlines effectively.
- Addressed customer concerns directly to uphold satisfaction and implement successful solutions.
Education
High School Diploma -
Salvador Fuentes Valentin
Aguadilla, PRSkills
- Customer service
- Analytical problem-solving
- Client acquisition and growth
- Experienced in software tools
- Project coordination
- Data analysis reporting
- Engaged listening
- Collaborative teamwork
Certification
- [SERVE SAFE] License
- CPM - Certified Professional Manager
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
Macdonals
12.2024 - Current
High School Diploma -
Salvador Fuentes Valentin