Dereck Delk
Nashville,Tennessee
Summary
Seasoned Operations Manager and talented leader with 24 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Operations Manager
Ericsson
2018.11 - Current
- Specialize in Large and Complex Venue for In-Building Solutions, and Private Networks
- Services and vendor management, network engineering implementation, finance, schedule management, and forecasting
- Advise and consult for Contract Management teams, National Contracts for all Customer Units
- National operations, construction, delivery, and engineering, processes, and applications for all regions throughout Market Area North America; United States, Canada, and Mexico
- Work with cross-functional teams for strategy and innovations to enable automation
- Created a scoping tool that automates scoping from Bill of Material to Customer Quote, enabling efficient scoping and increasing accuracy, program cost savings of USD 1.4M.
- Developed the ISE Digital Site Survey
- Developed the Port Matrix establishing a standard in documenting component port mapping from radio access network design engineers for field and customer personnel creating continuity and efficiencies for our installation teams and partners
- Developed the Construction Completion tracker enabling construction managers to communicate real-time project readiness to project management teams
- My contributions were instrumental in securing the award of Fort Lauderdale International Airport to Ericsson by AT&T, I championed the project and positioned Ericsson to win the largest single In-Building project ever awarded to Ericsson by AT&T.
- Delivery of the FLL project in a record time of 132 days from NTP to On-Air at 9 million square feet of coverage.
- Managed more than 60 personnel consisting of Ericsson employees, contractors, and service providers while also performing customer-facing responsibilities and representing Ericsson as the primary point of contact for all local county government officials who operated the airport.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Facilitated smooth collaboration between departments through clear communication channels.
- Introduced new methods, practices, and systems to reduce turnaround time.
Sr. Real Estate and Construction Manager
AT&T ASG In-Building (NPW)
2015.12 - 2018.11
- Responsible for Antenna Solution Group Distributed Antenna System projects in the TNKY Market
- Vendor management, customer interfacing, construction, engineering, permitting, bid walks, design walks, feasibility walks, equipment ordering, PO issuance, business finance, equipment installation, integration, commissioning, alarming, and project closeout
- Start the project at contract completion, receive design from RF, work with RF in design and feasibility for construction application, and manage multiple vendors through project completion
- Work with multiple internal organizations and external vendor, supplier workgroups for success
- Work in multiple venues, facilities, and settings
- Apply design to existing venue and situation based on the best result for our Network and Customers, while achieving timelines and financial goals
- Personally managed projects totaling $8 million.
Program Manager
Alliance Management Services, LLC
2015.04 - 2015.12
- Program Manager overseeing Ericsson and Verizon customer network needs consisting of Air 32 installs, RRUL Macro Installs, Daily Tiger Team Network troubleshooting
- Manage projects for Ericsson and Verizon in South Carolina, North Carolina, Tennessee, Kentucky, Indiana, Michigan, Minnesota, Iowa, Nebraska, and South Dakota
- Oversee tower structural modifications crews, suppliers, installers, and vendor for Crown Castle projects in Kentucky
- Daily management of project cost structure, timelines, construction managers, project coordinators, crew schedule, manufactures, suppliers, and planning
- Client interface for finance, quotes, progress, conference calls, and status reports
- Internally manage Selling, General, and Administrative Expenses along with Profit and Loss margins for each program collectively.
Sr. Specialist Technical Project Management
AT&T Mobility
2010.08 - 2015.04
- Project and Program Team lead for Tennessee Kentucky New Site Build Construction and Engineering program
- Manage active NSB projects concurrently totaling $15 million annually
- Create a schedule, review for project finance approvals, and manage future year NSB projects
- Full-scale project management from project start to project closeout
- Task forecasting and management
- Assisted in market capital finance review
- Provide quarterly firm financial alignment for the NSB program
- Submitted budget updates, changes, confirmations, and allocations
- Modified and created market NSB program cost model for regional and national cost analysis
- NSB team lead and TNKY Market contact for National Environmental Health and Safety compliance, issues, and resolution
- Processed and installed 200+ generators compliant with local, state, and national EH&S
- Daily management of NORAD, Order of Magnitude project level itemized financial review and approvals
- Management of vendor relations for the New Site Build program
- Partnered as implementation lead and team member for Network Capacity and Coverage for Events, Venues, and Special Projects
- Managed the NSB program market Turf Vendor, lead project scoping and quality management
- Consistently manage projects with cross-functional organizations, teams, and team members
- Lead team meetings and convey program direction and information to market teams for success.
President of Construction Firm
Delk Construction, LLC
2004.01 - 2010.08
- Managed full-scale construction firm
- Managed all contracts, leases, amendments, permits, and inspections
- Excavation, installation of primary utilities, demarcation point, MPOE
- Primary and secondary utilities in both underground and over-head applications, application of engineering: converting blueprint or plan to actual job layout, foundations, framing, finishing, and remodeling
- Operating as an LLC for five years with eleven direct report employees, twenty vendor service providers, and a fleet of vehicles with heavy machinery.
- Completed forty-two residential raw land build projects.
Education
High School Diploma -
Alvin C. York Institute
Jamestown, TN05.1997
Some College (No Degree) - Business
Tennessee Technological University
Cookeville, TNSome College (No Degree) - Computer Science
Volunteer State Community College
Gallatin, TNSkills
- Customer Focused
- Team Leadership
- Problem-Solving
- Operational Efficiency
- Strategic Planning
- Process Improvements
- Cost Reduction
- Business Planning
- Data Management
- Cross-Functional Collaboration
- Forecasting and Scheduling
- Contract Management
Notable Projects
- Einride: The first Autonomous Commercial Vehicle to operate on a public highway in the United States.
- Norcat Training Mine: The first Rogers underground and 3.5 GHz WPN deployment. The world's only tech exhibition in an underground operating mine.
- Fort Lauderdale International Airport: Largest In-Building project ever awarded to Ericsson by AT&T.
- AT&T World Headquarters: AT&T Executive HQ Building, Dallas, Texas.
- FedEx HUB Memphis Airport: Largest HUB owned by FedEx in the world.
- FedEx World Headquarters: FedEx Executive Offices and WHQ Campus.
- FedEx Forum Arena: Memphis Grizzlies, NBA.
- University of Tennessee, Neyland Stadium: NCAA SEC Football Stadium which has a capacity of 101,915.
- Vanderbilt University: the largest comprehensive research, teaching and patient care health system in the Mid-South region.
- Bridgestone Arena: Nashville Predators Hockey, NHL Arena and Premier Music venue.
- Music City Center: 2.1 million sq. ft. convention center.
- Omni Hotel: Governor’s conference for 50 US Governors and the Vice-President of the United States.
Education and License
- Volunteer State Community College, Computer Science, 2015
- Tennessee Technological University, Business, 1999
- Alvin C. York Agricultural Institute, High School Diploma, 1997
- Licensed General Contractor (BC): Commercial, Industrial, Residential, State of Tennessee, 2004
- Qualifying Agent for Ericsson, 2023
Professional Highlights
- 2023 MANA Networks Service Delivery Award
- 2019, 2020, 2021, 2022, and 2023 Ericsson Extraordinary Business Impact, Top Performer
- 2011, 2012, 2013, and 2014 AT&T Key Contributor Award, Top Performer
- 2014 AT&T Network Operations Star Performance
- 2013 AT&T Senior Vice President recognition.
- 2011 AT&T Southeast Customer Rules 100%.
Training
- 700+ hours of training related to radio access networks, information technology, and network telecommunications.
- Leadership & Supervising Motivating Your Employees
- Communicating Vision to Your Employees Leading through Positive Influence
- Coaching to Shift Perceptions Leveraging Emotional Intelligence
- Developing Employees through Delegation Delegating Appropriate Task
- Managing Conflict
- Having Presence
- Influence & Persuade
- Courageous Conversations
- Storytelling
Certification
Technology Transformation Certification:
Automation, Information, Connectivity, Infrastructure, Mobility, Communication, and Technologies in Motion.
Competence Transformation MANA NTW PM COE
OSHA: 30-hour Construction Safety and Health
Timeline
Operations Manager
Ericsson
2018.11 - Current
Sr. Real Estate and Construction Manager
AT&T ASG In-Building (NPW)
2015.12 - 2018.11
Program Manager
Alliance Management Services, LLC
2015.04 - 2015.12
Sr. Specialist Technical Project Management
AT&T Mobility
2010.08 - 2015.04
President of Construction Firm
Delk Construction, LLC
2004.01 - 2010.08
High School Diploma -
Alvin C. York Institute
Some College (No Degree) - Business
Tennessee Technological University
Some College (No Degree) - Computer Science
Volunteer State Community College
Technology Transformation Certification:
Automation, Information, Connectivity, Infrastructure, Mobility, Communication, and Technologies in Motion.
Competence Transformation MANA NTW PM COE
OSHA: 30-hour Construction Safety and Health
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