Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
OperationsManager

William Graushar,Jr

Operations Manager
Collierville,TN

Summary

Seasoned Operations Manager and talented leader with twenty years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity and bringing a solid understanding of industry trends, excellent communication skills, and talent for spotting areas in need of improvement and implementing changes with a strategic approach.

Overview

25
25
years of professional experience

Work History

Operations Manager

CSC Service
12.2021 - Current
  • Establish and streamline workflows by identifying and eliminating bottlenecks and unnecessary steps to improve efficiency.
  • Implemented lean methodologies to minimize waste, reduce unnecessary inventory, and improve overall productivity
  • Encourage a dynamic and progressive work culture that empowers staff to identify and suggest solutions to any challenges.
  • Facilitating collaboration between different departments or teams to improve coordination and communication
  • Utilized data-driven insights to identify inefficiencies and areas for improvement. Analyzing key performance indicators (KPIs) to help pinpoint where adjustments are needed
  • Implemented customer feedback integration to identify and address pain points impacting satisfaction.
  • Ensure all employees have the necessary skills and training to perform their tasks effectively.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services
  • Led hiring, onboarding, and training of new hires to fulfill business requirements
  • Developed and maintained relationships with external vendors and suppliers.

Field Service Manager

CSC ServiceWorks
09.2012 - 11.2021
  • Led team of up to 18 service technicians in field activities.
  • Overseeing timely and effective delivery of services to clients, coordinating schedules, dispatching technicians, and monitoring service quality.
  • Managing resources such as vehicles, equipment, and tools to ensure efficient deployment and utilization for field operations
  • Provided training and development opportunities to field service technicians to enhance their skills and keep them updated on industry trends and best practices.
  • Identified opportunities to optimize field service processes, reduce inefficiencies, and enhance overall operational effectiveness.
  • Ensuring that field service operations adhere to health and safety regulations. Implementing protocols to minimize risks and maintain a safe working environment for technicians

CEO, Founder

Artisan Homes, Inc.
01.1999 - 12.2012
  • Established foundational processes for business operations.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
  • Directed market expansions to propel business forward, meet changing customer needs.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts
  • Identified new revenue generation opportunities to maximize bottom-line profitability

Education

Some College (No Degree) - Bachelor of Architecture

Western Illinois University
Macomb, IL

Skills

  • Leadership
  • Workflow Planning
  • Team Collaboration
  • Customer Focused
  • Process Improvement Strategies
  • Cost Containment
  • Problem Solving
  • Communication
  • Time Management
  • Analytic Thinking
  • Strategic Planning
  • Customer Focus

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Operations Manager

CSC Service
12.2021 - Current

Field Service Manager

CSC ServiceWorks
09.2012 - 11.2021

CEO, Founder

Artisan Homes, Inc.
01.1999 - 12.2012

Some College (No Degree) - Bachelor of Architecture

Western Illinois University

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William Graushar,JrOperations Manager