Derek Amoah
Hackensack
Summary
Strong operations and customer service leader with 4+ years of experience delivering excellent customer service, administrative, team building and operational functions. Entrepreneurial minded looking to apply practical business knowledge to contribute to, learn with, and improve sales and operational departments.
Overview
2025
2025
years of professional experience
Work History
Startup Marketing Specialist
CO-ZE Inc.
- Promoting the company's existing brands and introducing new products to the market utilizing Instagram
- Researching to understand consumer requirements, identifying market trends, and suggesting marketing improvements to increase the company's brand awareness
- Collaborating with digital designers to produce advertising material for company products.
Startup Supply Chain Manager
CO-ZE Inc.
- Sourcing stock and negotiating deals with key suppliers and vendors
- Overseeing the successful delivery of products to customers, and the loading/unloading of products in the warehouse
Front Door Ambassador
BJ's Wholesale
05.2024 - Current
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Asset protection making sure customers payed for all the things they have in their cart.
- Watching and overseeing the entrance also the the general the floor.
Startup Sales Manager
CO-ZE Inc.
06.2021 - Current
- Maintaining and updating supplier, sales, and customer records
- Keeping track of the sales team's communication with customers
- Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction.
CEO
Amoah enterprises
05.2021 - Current
- Setting strategic direction: Define the company’s vision, mission, and long-term goals.
- Sales and marketing: Develop and implement strategies to attract customers, and drive revenue growth.
- Customer satisfaction: Prioritize excellent service delivery and implement measures to enhance customer experience.
- Talent management: Recruit, train, and retain top talent, and foster a culture of accountability, innovation, and teamwork.
- Risk management: Identify and mitigate risks related to operations, market changes, and competition.
- Operational oversight: Ensure smooth day-to-day operations, including fleet management, customer service, and logistics.
Shift Manager
Bowlero
09.2021 - 05.2022
- Supervised staff (5) and monitored inventory levels to ensure successful food service operations
- Assigned and delegated responsibilities to co-workers (5) when the manager was absent
- Balanced the cash registers at the end of the shift to ensure proper cash handling
- Supervised the cooking zone and maintained the hygiene of the food service for health and safety regulations
- Trained and developed new hires with company cooking and customer service policies and procedures.
Service Manager
T&G Auto Shop
10.2019 - 03.2020
- Performed administrative tasks such as managing and updating invoices, processing new orders, and tracking inventory
- Communicated with customers to understand and process requests
- Organized and maintained scheduling with new and repeat customers.
Education
High School Diploma -
Hackensack High School
Hackensack06.2019
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- Microsoft Teams
- IOS
- Shopify
- Inventory Management
- Cash Balancing
- Training & Development
- Administration
- Scheduling
- Supply Chain Management
Education and Training
Hackensack
Entrepreneurial Experience
- CO-ZE Inc., Hackensack, NJ, 07601, Startup Sales Manager, 06/2021, Present, Maintaining and updating supplier, sales, and customer records., Keeping track of the sales team's communication with customers., Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction.
- CO-ZE Inc., Hackensack, NJ, 07601, Startup Marketing Specialist, Promoting the company's existing brands and introducing new products to the market utilizing Instagram., Researching to understand consumer requirements, identifying market trends, and suggesting marketing improvements to increase the company's brand awareness., Collaborating with digital designers to produce advertising material for company products.
- CO-ZE Inc., Hackensack, NJ, 07601, Startup Supply Chain Manager, Sourcing stock and negotiating deals with key suppliers and vendors., Overseeing the successful delivery of products to customers, and the loading/unloading of products in the warehouse.
Timeline
Front Door Ambassador
BJ's Wholesale
05.2024 - Current
Shift Manager
Bowlero
09.2021 - 05.2022
Startup Sales Manager
CO-ZE Inc.
06.2021 - Current
CEO
Amoah enterprises
05.2021 - Current
Service Manager
T&G Auto Shop
10.2019 - 03.2020
High School Diploma -
Hackensack High School
Startup Marketing Specialist
CO-ZE Inc.
Startup Supply Chain Manager
CO-ZE Inc.
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