Jamie Anglin
AmaWaterways LLC
Moorpark,CA
17
years of professional experience
Self motivated professional with dynamic experience in marketing, seeking to leverage background to take the next career step with a respected organization.
Work History
Marketing Specialist, Retail Marketing
9 Years- Assists in the development of promotional offers, monitors product inventory, ensures offers are communicated through the proper channels and analyzes results
- Assists in the development and execution of marketing programs including maintenance of marketing/advertising calendar, promotions, content collaboration and proofreading
- Assists in the development and execution of flyers and e-blasts to communicate promotional offers and programs to all clients
Reservations Supervisor
1 Year 2 Months- Supervise all aspects of Call Center Reservations
- Fielding customer complaints and resolving the issues in a timely and appropriate manner
- Creating employee schedules as well as weakly training schedules
- Review call statistics with staff members on a regular basis
- Monitor staff to ensure calls are handled in an appropriate manner and reviewing with each staff member one on one each month
- Creating and monitoring staff sales incentives
Group Coordinator
2 Years- Manages Group files/accounts including creating and maintaining the group master account.
- Establish and maintain effective relationships with travel agencies/group producer including initial preparation of official correspondence via email, monthly follow-up calls to assess sales momentum, and respond to client needs.
- Creates and maintains individual reservations within the group master account, compiling and verifying the accuracy of data received and entering into automated system.
- Including personal data for management of each client's personal file.
- Intake all group special and custom requests and coordinate their fulfillment with the operations department.
- Keep detailed financial records of all revenues and costs related to assigned groups including providing detailed financial summary to the client.
- Customer service, taking high volume calls, provide cruise pricing, making reservations for River Cruises, and always ensuring policies and procedures are implemented according to guidelines.
- Review memo instructions received to determine the impact on pricing of reservations.
Group Coordinator
2 Years 5 Months- Coordinate all operations aspects of group movements including: checking all hotel inventory and pricing loaded into system, making bookings, processing changes, providing detail and accurate billing statements, collecting all payments and issuing prepayments to vendors, setting up meeting space and activities.
- Work one-on-one with the group leader or Travel Agent and arrange for issuance, assembly and mailing of documents.
- Escort large groups to their destination, ensuring all aspects run smoothly including: arrivals/departures, check-in/check-out, and participating in events and functions.
Hostess
5 Months- Customer Service, set reservations, answers multi-line telephones, cashier, and maintenance of restaurant cleanliness and appearance.
Barista
1 Year 2 Months- Cashiering, maintenance of store, take orders and make food and beverages, and guarantee customer satisfaction.
Shift Manager
5 Months- Supervise Crew- prioritize tasks of staff, resolve any issues involving customer satisfaction, and cash management- analyze computerized reports of daily sales and reconcile daily receipts.
Education
Bachelor of Arts Degree - Psychology, Business Management
Skills
Microsoft Word
Excel
Outlook
PowerPoint
Cash management
Customer Service
Inventory Analysis
Project Management
Sales
Promotional planning
Reporting and documentation
Timeline
Marketing Specialist, Retail Marketing
AmaWaterways LLC
08.2017 - CurrentRead More
Reservations Supervisor
AmaWaterways LLC
06.2016 - 08.2017Read More
Group Coordinator
AmaWaterways LLC
06.2014 - 06.2016Read More
Group Coordinator
Pleasant Holidays LLC
09.2011 - 02.2014Read More
Hostess
Claim Jumper
04.2011 - 09.2011Read More
Barista
Coffee Bean And Tea Leaf
06.2010 - 08.2011Read More
Shift Manager
Haagen Dazs
01.2010 - 06.2010Read More
California State University
Bachelor of Arts Degree from Psychology, Business Management
Read More