Brandi Hernandez
El Paso
Summary
Dynamic Human Resources Specialist with proven expertise in talent acquisition, employee relations, and compliance. Recognized for exceptional teamwork and adaptability, consistently aligning HR initiatives with organizational objectives. Proficient in conflict resolution, onboarding processes, and leveraging HR software to enhance operational efficiency. Committed to driving results and fostering a positive workplace culture, poised to make a significant impact within the organization.
Overview
10
10
years of professional experience
Work History
Human Resources Specialist/ Marketing Specialist
Verlander Enterprises, LLC.
El Paso, TX
08.2021 - Current
- Coordinated schedules to arrange management interviews with applicants.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Maintained a high level of professionalism while addressing customer concerns, ensuring positive customer relations.
- Manage customer injury reports, including verifying report accuracy, gathering witness statements, reviewing security footage, and submitting complete documentation to insurance carriers while maintaining thorough records.
- Coordinate insurance inspections, communicate recommendations to leadership, ensure completion of required actions, and submit proof to adjusters by given deadlines.
- Coordinated fundraising events, ensuring alignment with organizational goals and maximizing participation.
- Enhanced brand awareness by implementing creative marketing strategies and campaigns.
HR Assistant/Receptionist
Verlander Enterprises, LLC.
El Paso, TX
08.2021 - Current
- Managed employee onboarding process, ensuring compliance with company policies and regulatory requirements.
- Managed employee records, ensuring data accuracy and compliance with organizational policies.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Answered multi-line phone system, directing calls to appropriate departments swiftly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Night Audit/ Front Desk Agent
Holiday Inn Express
El Paso, TX
10.2020 - 08.2021
- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Provided exceptional customer service, resolving guest inquiries and complaints promptly.
- Trained new staff on front desk procedures and customer service protocols to enhance team efficiency.
- Conducted regular inventory checks of supplies and amenities, ensuring availability for guests' needs.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Oversaw security measures throughout the property, ensuring guest safety and adherence to protocols during night shifts.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Front Desk Agent / Supervisor
Comfort Suites
Dallas, TX
09.2019 - 01.2020
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new staff on company policies and customer service protocols.
- Developed and implemented strategies to enhance guest satisfaction and loyalty.
- Collaborated with housekeeping to ensure timely room availability and cleanliness standards.
Night Audit/ Front Desk Agent
Holiday Inn Express
El Paso, TX
10.2016 - 02.2018
- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Provided exceptional customer service, resolving guest inquiries and complaints promptly.
- Trained new staff on front desk procedures and customer service protocols to enhance team efficiency.
- Conducted regular inventory checks of supplies and amenities, ensuring availability for guests' needs.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Oversaw security measures throughout the property, ensuring guest safety and adherence to protocols during night shifts.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Intern
UTEP College of Engineering Nexus Program
El Paso, TX
06.2016 - 08.2016
- Assigned to instruct ExciteS engineering module to middle and high school.
- Kept inventory of all module supplies
- Designed and developed summer camp for 2017
Education
High School Diploma -
Eastwood High School
El Paso, TX06-2016
Skills
- Customer relations
- Recruitment
- Onboarding and orientation
- Critical thinking
- Time management
- Professional communication
- Dedicated team player
- Marketing material creation
- Data entry
- Computer skills
- Microsoft Excel
- Microsoft Word
Languages
English
Timeline
Human Resources Specialist/ Marketing Specialist
Verlander Enterprises, LLC.
08.2021 - Current
HR Assistant/Receptionist
Verlander Enterprises, LLC.
08.2021 - Current
Night Audit/ Front Desk Agent
Holiday Inn Express
10.2020 - 08.2021
Front Desk Agent / Supervisor
Comfort Suites
09.2019 - 01.2020
Night Audit/ Front Desk Agent
Holiday Inn Express
10.2016 - 02.2018
Intern
UTEP College of Engineering Nexus Program
06.2016 - 08.2016
High School Diploma -
Eastwood High School