DEREK ANDREWS
Miamisburg,OH
Summary
Self-starter with broad customer service background. Skilled in developing relationships and providing exceptional individualized service. Enthusiastic, resourceful college graduate with academic background in communication field. Ability to establish priorities and meet challenges head-on. Engaging personality with meticulous attention to detail.
Overview
16
16
years of professional experience
Work History
Assistant Deli Manager
The Kroger Co.
Kettering, OH
11.2021 - Current
- Controlled freshness of products by rotating and removing out of code merchandise.
- Prepared and placed meat cuts and products in display counter to catch shopper's eye and boost sales.
- Verified inventory computations by comparing to physical counts of stock, investigating any discrepancies with store management.
- Attended to 30 customers per hour by taking orders, resolving complaints and issues and operating cash register to take payments.
- Ordered product daily based on monitoring of sales to minimize shrinkage.
Customer Service Clerk
The Kroger Co
Kettering, OH
07.2007 - 10.2021
- Improved efficiency of various departments via prioritization of tasks
- Built compelling relationships with clientele
- Employee reviews in top 10% of company standards
- Performed training for all new hires which increased employee retention by 55%
- Received perfect scores relating to personal consumer care output
Customer Service/Cashier
Carmen's Deli & Bistro
Dayton, Ohio
05.2015 - 07.2016
- Provided enhanced patron experience through professional, friendly, and engaging service
- Augmented employee morale by willingness to carry out any and all needs for betterment of business
Education
Bachelor of Science - Mass Communication
Wright State University
Fairborn, OH05.2016
Skills
- Outstanding interpersonal skills
- Experienced in fast-paced environment
- Delegating Assignments and Tasks
- Supply Ordering and Management
- Problem Solver
- Calm and Pleasant Demeanor
Timeline
Assistant Deli Manager
The Kroger Co.
11.2021 - Current
Customer Service/Cashier
Carmen's Deli & Bistro
05.2015 - 07.2016
Customer Service Clerk
The Kroger Co
07.2007 - 10.2021
Bachelor of Science - Mass Communication
Wright State University
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