Jennifer Casey
Somerset,MA
Summary
Accomplished Assistant Community Manager with strong leadership, supervisory, and training skills experienced in all aspects of the marketing and management of large residential communities. Agile learner with the ability to quickly learn and apply new professional software, as well as large amounts of technical, legal, and regulatory information. Superior organizational, interpersonal, problem solving, and communication skills.
Overview
22
22
years of professional experience
Work History
Assistant Community Manager
Jones Street Residential
Fall River, MA
01.2024 - Current
- Assisted Community Manager in daily operations of residential property while maintaining and providing exceptional customer service of a 400-apartment community.
- Responds to resident inquiries, concerns and service request professionally.
- Processed rental applications, lease renewals, and move-in/move out documentation.
- Coordinated with maintenance requests and followed up to ensure timely completion.
- Assisted with rent collection, payment tracking and delinquency reports and renewals.
- Supported marketing efforts include online listings and community events.
- Training and provided leadership for leasing consultants and property managers.
Assistant Community Manager
The Dolben Company Inc
Fall River, MA
01.2016 - 01.2024
- Optimized leasing and marketing strategies by managing leads and generating new prospects, contributing to maximum occupancy of a 400 unit market rate residential property, including coordination with section 8 voucher program through the housing authority.
- Partnered with corporate management and maintenance staff to ensure the community remained in compliance with all relevant regulations, met company standards, and demonstrated curb appeal.
- Established and maintained good relations with residents and effectively represented the company brand at all times.
- Trained, mentored, and provided leadership for new leasing consultants.
- Performed account functions including resident account management, collections, and renewals.
Assistant Community Manager
Equity Residential
Fall River, MA
01.2004 - 01.2016
- Supported community manager in all management, administrative and financial duties, including lease and renewal preparation while maintaining resident communications.
- Supervised staff and managed the community in the community manager’s absence.
- Maintained current knowledge of the legal aspects of leasing, including Fair Housing regulations and state laws regarding rent collection and eviction.
- Provided exceptional customer service to residents and maintained quality relations with maintenance staff and contractors.
Education
High School Diploma -
BMC Durfee High School
Fall River, MASkills
- Direct & persuasive leasing
- Account management
- Expert communicator
- Auditing
- Supervision & training
- Outstanding interpersonal skills
- Strong customer service skills
- Robust problem solving abilities
- Proficient organizer
- Successful Manager & Leasing Consultant – Proactive sales and account manager whose marketing and customer service contributions were key to achieving and maintaining maximum occupancy of a 400-unit residential property
- Effective Customer Service & Trainer – Experienced manager and trainer with strong interpersonal skills, robust problem-solving capabilities, and the ability to communicate highly technical information in easy-to-comprehend language Responsible for the training and supervision of new employees in various settings, including property management
Timeline
Assistant Community Manager
Jones Street Residential
01.2024 - Current
Assistant Community Manager
The Dolben Company Inc
01.2016 - 01.2024
Assistant Community Manager
Equity Residential
01.2004 - 01.2016
High School Diploma -
BMC Durfee High School
Awards
Recipient of Equity’s Assistant Property Manager of the Year, 10-ways To Be A Winner Award, Above and Beyond Recognition