Overview
Work History
Education
Skills
Timeline
Generic

Derek Bailey

St. Petersburg,FL

Overview

13
13
years of professional experience

Work History

Customer Success Manager

Rezdy.com
St. Petersburg, FL
01.2022 - Current
  • Oversee multiple accounts globally and work diligently to meet and exceed performance goals.
  • Provide business insight and market knowledge to meet customers' business objectives.
  • Negotiate agreements with clients for pricing and logistics.
  • Research competitors and customer business models for sales and marketing strategy development.

Project Data Manager

AppTek
Tampa, FL
05.2020 - 01.2022
  • Focused on project monitoring and management by developing forecasts and tracking.
  • Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
  • Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.

Director of Activity Sales

BookIt.com
Panama City Beach, FL
04.2016 - 03.2020
  • Promoted From Account Sales Manager.
  • Increased total annual revenue by 101% leading to an additional $2.9 million dollars in revenue.
  • Increased average product margin by 69% annually.
  • Managed over 150 transportation, tours, activities, and DMC accounts across the U.S., Mexico, Caribbean and Central America.
  • Evaluated product/partner performance, providing insight in product suggestions to increase volume and profitability.

Account Sales Manager

BookIt.com
Panama City Beach, Florida
07.2013 - 04.2016
  • Promoted From Senior Account Coordinator.
  • Improved profitability for over 100 International Partner Merchant Accounts.
  • Maintained a minimum 25% Net Revenue growth, year over year.
  • Managed account relationships, maintaining favorable contracting terms, and promotions.
  • Ensured competitive pricing, often times setting the industry "price to match" standard.

Senior Account Coordinator (Team Lead)

BookIt.com
Panama City Beach, Florida
01.2012 - 07.2013
  • Promoted From International Coordinator.
  • Led Account Coordination team by training, supervising, and managing tasks.
  • Overhauled all website content by creating a Product Website Format & Training Manual.
  • Increased site responsiveness in ticket and tours sales by 20%.
  • Shared responsibility in the management and visual/written presentation of the entire portfolio of accounts with Account Management team
  • Monitored site pricing/inventory to ensure price parity.

Education

Associate of Arts - Communications/Journalism

Gulf Coast State College
Panama City, FL
2011

Skills

  • B2B National/Strategic Account Management
  • Online Merchandising Strategies
  • Contract Analysis & Negotiation
  • New Business Development
  • Relationship Building & Management
  • Metrics Tracking & Analysis

Timeline

Customer Success Manager

Rezdy.com
01.2022 - Current

Project Data Manager

AppTek
05.2020 - 01.2022

Director of Activity Sales

BookIt.com
04.2016 - 03.2020

Account Sales Manager

BookIt.com
07.2013 - 04.2016

Senior Account Coordinator (Team Lead)

BookIt.com
01.2012 - 07.2013

Associate of Arts - Communications/Journalism

Gulf Coast State College

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Derek Bailey