Derek Bailey
St. Petersburg,FL
Overview
13
13
years of professional experience
Work History
Customer Success Manager
Rezdy.com
St. Petersburg, FL
01.2022 - Current
- Oversee multiple accounts globally and work diligently to meet and exceed performance goals.
- Provide business insight and market knowledge to meet customers' business objectives.
- Negotiate agreements with clients for pricing and logistics.
- Research competitors and customer business models for sales and marketing strategy development.
Project Data Manager
AppTek
Tampa, FL
05.2020 - 01.2022
- Focused on project monitoring and management by developing forecasts and tracking.
- Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
Director of Activity Sales
BookIt.com
Panama City Beach, FL
04.2016 - 03.2020
- Promoted From Account Sales Manager.
- Increased total annual revenue by 101% leading to an additional $2.9 million dollars in revenue.
- Increased average product margin by 69% annually.
- Managed over 150 transportation, tours, activities, and DMC accounts across the U.S., Mexico, Caribbean and Central America.
- Evaluated product/partner performance, providing insight in product suggestions to increase volume and profitability.
Account Sales Manager
BookIt.com
Panama City Beach, Florida
07.2013 - 04.2016
- Promoted From Senior Account Coordinator.
- Improved profitability for over 100 International Partner Merchant Accounts.
- Maintained a minimum 25% Net Revenue growth, year over year.
- Managed account relationships, maintaining favorable contracting terms, and promotions.
- Ensured competitive pricing, often times setting the industry "price to match" standard.
Senior Account Coordinator (Team Lead)
BookIt.com
Panama City Beach, Florida
01.2012 - 07.2013
- Promoted From International Coordinator.
- Led Account Coordination team by training, supervising, and managing tasks.
- Overhauled all website content by creating a Product Website Format & Training Manual.
- Increased site responsiveness in ticket and tours sales by 20%.
- Shared responsibility in the management and visual/written presentation of the entire portfolio of accounts with Account Management team
- Monitored site pricing/inventory to ensure price parity.
Education
Associate of Arts - Communications/Journalism
Gulf Coast State College
Panama City, FL2011
Skills
- B2B National/Strategic Account Management
- Online Merchandising Strategies
- Contract Analysis & Negotiation
- New Business Development
- Relationship Building & Management
- Metrics Tracking & Analysis
Timeline
Customer Success Manager
Rezdy.com
01.2022 - Current
Project Data Manager
AppTek
05.2020 - 01.2022
Director of Activity Sales
BookIt.com
04.2016 - 03.2020
Account Sales Manager
BookIt.com
07.2013 - 04.2016
Senior Account Coordinator (Team Lead)
BookIt.com
01.2012 - 07.2013
Associate of Arts - Communications/Journalism
Gulf Coast State College