Derek Burrows
Jenks,OK
Summary
Results-driven professional with extensive experience in PCB production and troubleshooting. Proven ability to implement efficient systems and enhance service quality management. Detail-oriented professional with a focus on service quality management and continuous improvement. Skilled in diagnosing complex systems and training teams to uphold high standards, ready to drive operational excellence and enhance customer experiences.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Service Manager
Realtime Automation
08.2021 - 08.2026
- PCB production, programming, and repair, surface mount and through hole
- Warranty and cost repairs from returns
- Repair back to standard and address customer concerns
- Production of industrial actuators
- Implemented inventory management systems to reduce costs and increase efficiency in service
- Travel field tech, meeting onsite with customers and addressing any concerns
- Identify causes and trends in repair and production issues, missing stock, failing parts etc.
Technician
Hilti
02.2017 - 07.2021
- Diagnosis, repair, and return of customer tools
- Trained on all Hilti tool types
- Conducted routine maintenance on tools and equipment to enhance operational efficiency and safety
- Diamond technician, concrete coring and cutting systems
- Trained in high voltage tool repair 240v/480v
- Trained new technicians on equipment and safety protocols, ensuring compliance with company standards
- Inspected, evaluated and calibrated electrical and mechanical systems and components
- Diagnosed and repaired problems with electrical and mechanical systems
- Maintained an inventory system of thousands of items, tracking movement, trends, and replenishment
Production Technician/Maintenance Technician
Hilti HUMI
03.2014 - 02.2017
- Facilities and maintenance lead technician
- Conducted quality inspections of products to uphold high manufacturing standards
- Collaborated with team members to streamline production processes and reduce downtime
- Trained new employees on operational procedures and safety protocols for optimal performance
- Operated and maintained production equipment ensure efficiency and safety standards
- Installed a preventative maintenance program and inventory system into Hilti HUMI's software system
- Basic HVAC repair and maintenance, regulations limited full service
Master Technician
Hilti
01.2007 - 03.2014
- Diagnosed and repaired mechanical issues on power tools to ensure optimal performance.
- Led team in implementing preventive maintenance protocols, enhancing equipment reliability.
- Trained junior technicians on repair techniques and safety standards for tool handling.
- Certified and trained in Lichtenstein with heavy diamond and the designing engineer
- Only heavy diamond technician in North America for years
- Trained in LEAN 6 Sigma
- Coordinated with export logistics for customer returns to foreign countries
- Master tech, proficient on 100+ tools
Education
Construction Management
Tulsa Community College
Tulsa, OKConstruction Management
Oklahoma State University
Stillwater, OKSkills
- PCB production and troubleshooting, surface mount and through hole
- Production techniques such as anodizing, machining, conformal coating, brazing,
- Time management
- Employee training and development
- KPI monitoring
- Understand most all electrical/mechanical systems to diagnose and repair
- Service quality management
- Service documentation
- Technical troubleshooting
- Proficient in Linux systems
- Trained in SAP management systems
- Inventory management
- Continuous improvement
- Service and parts team management
- Basic coding in Cand Python
Certification
- Motion Amplification, RDI Technologies - January 2022
Timeline
Service Manager
Realtime Automation
08.2021 - 08.2026
Technician
Hilti
02.2017 - 07.2021
Production Technician/Maintenance Technician
Hilti HUMI
03.2014 - 02.2017
Master Technician
Hilti
01.2007 - 03.2014
Construction Management
Tulsa Community College
Construction Management
Oklahoma State University