Derek Dvorak
Pullman,WA
Summary
Dynamic and results-driven professional with a strong work ethic and proven problem-solving abilities.
Experienced Service Tech with extensive knowledge of vehicle testing, maintenance and repair. Adept at reading and understanding technical documentation. Excellent customer service, time management and multitasking abilities.
My leadership qualities as well as my strong work ethic was instilled in me during my time in service with the United States Army National Guard. It was my base that I continue to build upon with years of real world experience.
Overview
15
15
years of professional experience
Work History
Brake Technician
Les Schwab Tires
09.2024 - Current
- Prevented future issues by recommending appropriate preventative maintenance actions during service appointments.
- Performed comprehensive test drives after repairs, ensuring optimal performance and customer satisfaction.
- Performed basic repair for brake pads, calipers, tires and wheel alignments.
- Minimized errors by double-checking work before releasing vehicles back to customers, maintaining a high level of quality control.
- Assisted in inventory management, ordering necessary parts and supplies to maintain adequate stock levels for efficient operations.
- Supported apprentice technicians in developing their skills through mentorship, guidance, and hands-on training opportunities.
Veterinary Technician
Evergreen Veterinary Clinic
08.2023 - 08.2024
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Performed dental cleanings using ultrasonic scaler.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Performed fecal examinations, urinalysis and bloodwork.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
Sales and Service Technician
Les Schwab Tires
10.2018 - 08.2023
- Demonstrated commitment to quality control, adhering strictly to company guidelines for tire installation procedures.
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
- Inspected vehicle brakes, shocks and suspension systems, making repair recommendations to restore condition.
- Boosted team morale and productivity, leading by example and assisting with training new technicians.
- Pursued professional development opportunities including industry certifications or workshops to stay current on relevant trends within the field of sales and service technology.
- Customized service offerings based on individual customer needs while maintaining adherence to company policies.
Dairy Manager
Dissmore's IGA
08.2017 - 10.2018
- Coordinated with suppliers to ensure timely deliveries and maintain appropriate stock levels.
- Ensured compliance with local, state, and federal food safety regulations, maintaining a clean and safe working environment at all times.
- Enhanced customer satisfaction by ensuring a well-stocked and organized dairy department.
- Streamlined inventory management for optimal product availability and freshness.
- Assisted in budget planning efforts for the dairy department by analyzing past financial performance and projecting future needs.
- Maximized profit margins through efficient labor scheduling and cost control practices within the dairy department.
Laborer
Seaview Boatyard
08.2015 - 06.2017
- Prepared surfaces for painting by cleaning, sanding, and repairing defects to ensure smooth results.
- Painted surfaces using brushes, and paint rollers.
- Filled cracks, removed dents and painted boat exteriors to restore condition and appearance.
- Operated mechanical buffer to buff faded areas of gel coating on boat exteriors.
Military Intelligence Analyst
United States Army National Guard
01.2012 - 01.2018
- Developed strong relationships with international partners, fostering improved cooperation in joint intelligence efforts.
- Identified potential threats by conducting in-depth analysis of current events and global political developments.
- Supported counter-terrorism operations by providing expert analysis on extremist groups and their networks.
- Enhanced intelligence accuracy by conducting thorough research and analysis of critical data.
- Developed as well as briefed comprehensive reports for commanding officers, supporting strategic decision-making processes.
Front End Cashier
Coscto
05.2011 - 07.2015
- Enhanced customer checkout experience by efficiently processing transactions and providing friendly service.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Worked well with team members to ensure seamless store operations during busy periods.
- Managed cash drawer with accuracy, ensuring all transactions were accounted for at end of day.
Education
Military History And Intelligence
Cochise College
Douglas, AZHigh School Diploma -
Decatur High School
Federal Way, WASkills
- Strong work ethic
- Problem-solving
- Customer service
- Time management
- Strong leadership and mentoring capabilities
- Very reliable
Timeline
Brake Technician
Les Schwab Tires
09.2024 - Current
Veterinary Technician
Evergreen Veterinary Clinic
08.2023 - 08.2024
Sales and Service Technician
Les Schwab Tires
10.2018 - 08.2023
Dairy Manager
Dissmore's IGA
08.2017 - 10.2018
Laborer
Seaview Boatyard
08.2015 - 06.2017
Military Intelligence Analyst
United States Army National Guard
01.2012 - 01.2018
Front End Cashier
Coscto
05.2011 - 07.2015
Military History And Intelligence
Cochise College
High School Diploma -
Decatur High School