Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Derek Franks

Anthem,Arizona

Summary

Diligent Sales Representitive with background in sales apprenticeship. Demonstrated ability to assist senior sales staff, manage client relations, and support sales operations. Proven skills in customer communication and problem-solving.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Low Price Analyst

Discount Tire
04.2025 - Current
  • Analyzed data trends to provide actionable insights for strategic decision-making.
  • Conducted comprehensive market research to identify growth opportunities and competitive threats.
  • Collaborated with cross-functional teams to streamline reporting processes and enhance operational efficiency.
  • Developed and maintained dashboards to track key performance indicators for executive reviews.
  • Implemented data validation techniques to ensure accuracy and consistency in reporting outcomes.

Sales Apprentice

Discount Tire
05.2023 - 04.2025
  • Drove team revenue totals by bringing in top sales numbers.
  • Participated in industry events to stay informed on market trends and expand professional networks.
  • Analyzed sales data to identify patterns, forecast future trends, and inform strategic planning efforts.
  • Generated new leads by leveraging social media platforms and networking opportunities.
  • Boosted sales by effectively identifying customer needs and offering tailored solutions.
  • Enhanced client retention through diligent follow-ups and maintaining open lines of communication.

Cashier

Jamba Juice
09.2022 - 04.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Cook/Cashier

Del Taco
05.2020 - 06.2021
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Cook

Sonic
08.2019 - 02.2020
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.

Landscaper, Assistant

JD’s Home Repair
12.2018 - 07.2019
  • Maintained both private and commercial landscaping for homes, parks, and industrial areas.
  • Supported team members in the completion of large-scale projects, meeting deadlines without compromising quality.
  • Increased overall project efficiency by maintaining clean and organized work sites.
  • Provided exceptional customer service when interacting with clients during consultations and project installations.
  • Improved client satisfaction by providing timely and efficient maintenance services.

Education

Bachelor of Communications - Communications

Grand Canyon University
Phoenix, AZ
12-2024

GED -

Boulder Creek
Anthem
05.2021

Skills

  • Customer service
  • Manual dexterity
  • Physical fitness
  • Empathy
  • Client relationship building
  • Objection handling
  • Sales presentations
  • Persuasion techniques
  • Sales strategy

Certification

Fire Science Program
West-MEC, Arizona

  • Completed comprehensive Fire Science training program
  • Earned certifications in:
  • Wildland Firefighting
  • Firefighter I
  • Hazardous Materials Operations (HAZMAT)
  • Cardiopulmonary Resuscitation (CPR)
  • First Aid
  • Successfully completed the Candidate Physical Ability Test (CPAT)
  • Developed hands-on skills in firefighting, emergency response, and fire prevention strategies

Timeline

Low Price Analyst

Discount Tire
04.2025 - Current

Sales Apprentice

Discount Tire
05.2023 - 04.2025

Cashier

Jamba Juice
09.2022 - 04.2023

Cook/Cashier

Del Taco
05.2020 - 06.2021

Cook

Sonic
08.2019 - 02.2020

Landscaper, Assistant

JD’s Home Repair
12.2018 - 07.2019

Bachelor of Communications - Communications

Grand Canyon University

GED -

Boulder Creek

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Derek Franks