Derek Gardner
San Diego,CA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Passionate Personal Fitness Trainer successful at making workouts fun and rewarding. Expertise in instructing clients on proper lifting techniques and educating clients on nutrition and hydration needs. Experience providing instruction for one-on-one sessions, buddy sessions and group training classes.
Overview
1
1
year of professional experience
Work History
Member Service Representative
YMCA Of San Diego County
11.2022 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Contributed to branch sales goals by effectively cross-selling credit union products and services.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
Personal-trainer
YMCA Of San Diego County
08.2022 - Current
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Enhanced gym member satisfaction by providing one-on-one consultations and group training sessions.
- Increased client retention through consistent communication, motivation, and support.
- Boosted personal training revenue by promoting additional services to existing clients.
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Trained over 10 clients, aiding each in achieving their fitness goals, while making it a fun experience
- Demonstrated proper technique for exercises to avoid injuries.
- Designed specific workout systems for individual clients based on performance ability.
Wellness Coach
YMCA Of San Diego County
08.2022 - Current
- Enhanced client well-being by implementing personalized wellness plans and coaching strategies.
- Increased client satisfaction by conducting regular progress assessments and adjusting wellness plans accordingly.
- Improved overall client health by providing guidance on nutrition, exercise, and stress management techniques.
- Facilitated group workshops for clients to promote healthy lifestyle choices and foster a sense of community.
Education
Fitness Trainer Cert - Health And Fitness
Lionel University
San Diego, CA09.2022
Medical Assistant - Medical Assisting
Concorde Career College
San Diego, CA11.2015
Bachelor of Science - Media Arts
Platt College
San Diego, CA11.2014
Associate of Science - Graphic Design
Platt College
San Diego, CA06.2013
Skills
- Issue Resolution
- Service Upselling
- Product Sales
- Customer Support
- Strength Training
- Fitness Instruction
- Exercise Program Design
- Client Coaching
Timeline
Member Service Representative
YMCA Of San Diego County
11.2022 - Current
Personal-trainer
YMCA Of San Diego County
08.2022 - Current
Wellness Coach
YMCA Of San Diego County
08.2022 - Current
Fitness Trainer Cert - Health And Fitness
Lionel University
Medical Assistant - Medical Assisting
Concorde Career College
Bachelor of Science - Media Arts
Platt College
Associate of Science - Graphic Design
Platt College