Derek Gosser
South Gate,CA
Summary
I am a fast-working, detail oriented person with over 5 years of hands-on experience in e-commerce with Goodwill. I do well at navigating challenges and I can bring strong problem-solving skills to the workplace. I am known for going above and beyond the daily goals because I am passionate about my work.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Online Books Associate - Evergreen Goodwill
Goodwill
07.2019 - 02.2025
- Trained to use an electric walking pallet jack and stacker for removing, unstacking and loading raw and sorted range boxes of donated books and media off & on trailers.
- Pre-sorted raw boxes of donated goods manually or through an electric sorting machine.
- Analyzed the condition and listed accepted books online for sale through Neatoscan in Goodwill's online marketplaces & placed them on the correct corresponding bookshelves.
- Read stacks of invoices for sold books & media and collected them off the bookshelves using carts while making sure the invoices match the product.
- Manually shipped out large books through Desktop Shipper using cardboard boxes and bubble mailers of differing sizes.
- Shipped out product orders using the automatic shipping machine with Desktop Shipper.
- Resurfaced scratched discs (DVDs, CDs, Blu-rays) using electric resurfacing machines while keeping them maintained.
- Answered the dock bay doors if needed to assist the mail carriers picking up the outgoing mail.
- Handled returned orders, shred the invoices and put the books back in the right place.
- Kept my work area tidy by sweeping, dusting , disposing of trash and sorting recyclables.
Seafood Clerk
Safeway
07.2016 - 05.2019
- Cleaned and sanitized equipment, tools, and work surfaces.
- Checked quality of products and removed expired items.
- Cleaned and sanitized seafood area to preserve products and protect safety of guests.
- Interacted with customers to foster loyalty and satisfaction.
- Increased sales by explaining characteristics and providing serving suggestions for various seafood items.
- Created hospitable shopping experience by merchandising and stocking products and specialty items.
- Handled specialty seafood items for packaging and display.
- Followed written recipes to prepare prepackaged seafood meals.
- Washed floors, walls, coolers and storage shelves.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Courtesy Clerk
Safeway
05.2016 - 07.2016
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained clean and tidy checkout area to optimize service delivery.
- Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Gathered grocery carts in the parking lot and returned them back to their correct location through different types of weather.
Education
Associate of Arts - Multimedia Design
Highline College
Seattle, WA05-2018
Skills
- E-commerce
- Team collaboration
- Problem-solving
- Computer skills
- Order fulfillment
- Task prioritization
- Attention to detail
- Quick Leaner
- Self Starter
- Fast & Focused Work Ethic
Accomplishments
With Goodwill:
Collected over 1,700 orders in one 10 hour shift by myself.
Shipped out over 3,100 orders in one 10 hour shift using the automatic shipping machine by myself.
With a team, I helped scan over 28,000 raw books and media through the automatic sorting machine in one 10 hour shift.
Certification
I received a "Certificate of Recognition For 5 Years of Dedicated Service To Evergreen Goodwill of Northwest Washington." Dated June 24th, 2024.
Timeline
Online Books Associate - Evergreen Goodwill
Goodwill
07.2019 - 02.2025
Seafood Clerk
Safeway
07.2016 - 05.2019
Courtesy Clerk
Safeway
05.2016 - 07.2016
I received a "Certificate of Recognition For 5 Years of Dedicated Service To Evergreen Goodwill of Northwest Washington." Dated June 24th, 2024.
Associate of Arts - Multimedia Design
Highline College
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