JONATHAN MONTGOMERY
Charlotte,NC
Summary
A Donation Material Handler at Goodwill showcases reliability and detail-oriented skills, with experience in material handling, customer interaction, and operational support in a fast-paced nonprofit retail environment. Skilled in organizing and prioritizing tasks, providing excellent customer service, and maintaining efficiency under pressure. Strong interpersonal communicator with a proven ability to work independently and as part of a team. Known for adaptability, problem-solving, and maintaining high standards of professionalism and productivity. Ready to bring a strong work ethic, organizational skills, and a positive attitude to a new and challenging professional setting.
Overview
2
2
years of professional experience
Work History
Donation Material Handler
Goodwill
06.2024 - 09.2024
- Received, sorted, and processed incoming donations, ensuring quality standards and adherence to company guidelines.
- Maintained an organized and clean donation area to ensure safety and efficiency.
- Provided exceptional customer service during donation drop-offs, representing the organization with professionalism and courtesy.
- Evaluated donated goods for resale value, coordinating with retail and pricing teams to maximize profitability.
- Operated equipment such as pallet jacks, dollies, and carts to safely transport heavy items.
- Assisted in inventory management and merchandising to support sales goals.
- Handled challenging customer interactions with patience and problem-solving skills, consistently maintaining a calm and helpful demeanor.
- Worked collaboratively in a team-oriented environment, supporting coworkers in achieving daily processing targets.
- Demonstrated reliability and a strong work ethic in a fast-paced, physically demanding setting.
Server
Haagen Dazs
11.2022 - 02.2023
- Delivered outstanding customer service in a fast-paced environment, greeting guests warmly, taking orders accurately, and ensuring an enjoyable experience from start to finish.
- Prepared and served high-quality ice cream, sundaes, shakes, and specialty desserts according to brand standards and customer preferences.
- Handled customer inquiries and concerns with professionalism and efficiency, consistently ensuring customer satisfaction.
- Maintained a clean, inviting, and organized service area in compliance with health and safety regulations.
- Promoted seasonal flavors and upsold menu items to enhance the guest experience and increase sales.
- Restocked inventory and supplies throughout shifts to ensure uninterrupted service and product availability.
Education
Bachelor - Accounting
North Carolina A&T State University
Greensboro, NC05.2027
Skills
- Customer Service
- Organizational Skills
- Logistics Management
- Decision-Making
- Problem Solving
- Attention to Detail
- Team Collaboration
- Adaptability
- Dependability
Timeline
Donation Material Handler
Goodwill
06.2024 - 09.2024
Server
Haagen Dazs
11.2022 - 02.2023
Bachelor - Accounting
North Carolina A&T State University
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