Thomas Eshelman
Pleasanton
Summary
Developed adaptability and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Goodwill
10.2025 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to promote sales and improve visual appeal.
- Processed transactions efficiently using point-of-sale systems to ensure accurate billing.
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Trained new staff on customer service protocols and operational procedures for consistency.
- Resolved customer complaints promptly, ensuring satisfaction and fostering loyalty.
Crew Member
Chipotle
11.2022 - 08.2025
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Assisted management team with inventory counts of food products and beverage supplies.
Education
High School Diploma -
Foothill High School
Pleasanton06-2024
Associate of Arts - Mathematics
Las Positas Community College
Livermore, CA06-2026
Skills
- Workplace efficiency
- Quality control checks
- Customer engagement
- Store opening and closing
- Performance improvement
- Cash handling
- POS system operations
- Line efficiency
- Quality assurance
- Task prioritization
Timeline
Retail Sales Associate
Goodwill
10.2025 - Current
Crew Member
Chipotle
11.2022 - 08.2025
High School Diploma -
Foothill High School
Associate of Arts - Mathematics
Las Positas Community College