Summary
Overview
Work History
Education
Skills
Languages
Timeline
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EDUARDO JIMENEZ MICHEL

South Gate,CA

Summary

Dynamic Customer Service Manager who leads diverse teams to achieve company goals. Management professional effective at building highly-motivated teams, as well as leading cross-functional teams in a fast-paced environment.

Overview

26
26
years of professional experience

Work History

General Manager

Planet Fitness
03.2022 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Set overall vision and provided team leadership.
  • Worked with management team to implement proper division of responsibilities.
  • Enforced rules and held customers accountable for not following gym regulations.

Supervisor

Airport Terminal Management
12.2016 - 03.2021
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.

Worked directly with Airlines to achieve secure operations

Security Supervisor

Qatar Airways
02.2016 - 12.2018
  • Recorded incident reports with detailed accounts of occurrences.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection.


Assistant Manager

Jack in the Box
12.1999 - 11.2016
  • Energetic and engaging, Consistently provided friendly guest service and heartfelt hospitality
  • Followed food safety procedures according to company policies and health and sanitation regulations
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Education

High School Diploma -

South Gate Senior High School
South Gate, CA
06.2003

Skills

  • Calm under pressure
  • Customer service specialist
  • Managing Operations and Efficiency
  • Quality Standards
  • Team Leadership Expertise
  • Upbeat and Positive Personality

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

General Manager

Planet Fitness
03.2022 - Current

Supervisor

Airport Terminal Management
12.2016 - 03.2021

Security Supervisor

Qatar Airways
02.2016 - 12.2018

Assistant Manager

Jack in the Box
12.1999 - 11.2016

High School Diploma -

South Gate Senior High School