Derek Grejczyk

Work with current Zendesk customers to develop a strong customer experience strategy while encouraging growth in TCV.

Achievements -

• Q1 2022 MVP
• Multiple quarters with 100% quota attainment
• Trained multiple new hires and mentoring BDR's to become successful AE's.

Develop sales staff, provide first class customer service. Ensure GP and sales per hour are being met. Maintain a well detailed book of business to drive sales in the store.

Achievements -

• Increased Addon sales from $120 average to $213 in under one year.

• Assisted in the development of the "Guide" sales process that is used internationally throughout Trek Stores.

• Travel to new locations and train managers on how to run their store and train their staff.

• Developed strategic relationships with existing customers by learning preferences and managing regular communications.
• Worked with customers to develop a strategic approach to inventory and staffing for the busy season.

• Established new accounts through cold calling and email outreach.