Derek Griffin Jr.

NEXREP-FREEDOMCARE CAMPAIGN

• Achieved high levels of customer satisfaction by providing exceptional customer service.
• Delivered excellent customer service by addressing inquiries with precise information.
• Ensured customer satisfaction through the successful delivery of problem-solving initiatives in partnership with various teams.
• Maintained detailed records of customer interactions, transactions, and comments for future reference.

NEXREP-ONTEL CAMPAIGN

• Provided prompt and effective assistance to customers through phone calls, emails, and chat interactions.
• Collected customer feedback via surveys and utilized the information to enhance customer service.
• Effectively collected service needs by asking pertinent questions and promptly recorded accurate information into electronic systems.

NEXREP-VROOM CAMPAIGN

• Provided exceptional customer service to ensure customer satisfaction.
• Developed strong relationships with customers by providing personalized assistance and support.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.

OMNI INTERACTIONS - FIS KEYBANK

• Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
• Maintained detailed records of customer interactions and transactions for future reference.
• Participated in daily huddles with team members in order to discuss common goals and objectives.
• Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.

ARISE-COMCAST

• Implemented innovative methods for streamlining the customer service process.
• Conducted regular follow-up calls with customers after resolving their issues.
• Resolved customer complaints promptly and efficiently.
• Identified opportunities for upselling additional products or services based on customer needs.

WINSTON PLYWOOD & VENEER- DRYER TENDER

• Do office paperwork after shift is over
• Give breaks, fix issues, get plug ups out of dryers.
• Maintained records of repairs and services performed on each machine.
• Adjusted temperature settings on dryers to meet customer needs.
• Trained other staff members on the operation and maintenance of various models of dryer machines.

LOWE'S

• Operated cash register to complete all customer transactions
• Assisted in stocking shelves, rotating merchandise and marking prices
• Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
• Unloaded delivery trucks with product by hand or utilizing lift-gate truck when needed.