DEREK GRIFFIN JR
Louisville,MS
Summary
Dedicated Customer Service Professional with expertise in prioritizing tasks and multi-tasking in fast-paced working environment. Collaborates effectively within a team environment to achieve both individual and organizational objectives. Recognized for effectively resolving escalated customer issues. A highly motivated and customer-oriented professional with a passion for maintaining customer satisfaction and contributing to the company's success. A history of efficiently managing a high volume of inbound calls while sustaining positive customer relationships. Demonstrates proficiency in CRM systems, coupled with exceptional active listening abilities.
Overview
11
11
years of professional experience
2011
2011
years of post-secondary education
Work History
Customer Service Specialist
NexRep
08.2021 - 01.2025
- Developed strong relationships with customers by providing personalized assistance and support to provide exceptional customer service to ensure customer satisfaction.
- Provided comprehensive customer service, including assisting with product selection, order processing, billing inquiries, returns and exchanges, and technical support.
- Ensured the precision and correctness of data input within the company's database system.
Customer Care Representative
Omni Interactions
10.2020 - 08.2021
- Provided customer support, addressing account inquiries and facilitating banking transactions.
- Successfully managed high call volumes, consistently adhering to established service quality standards.
- Managed customer financial transactions, including deposits, withdrawals, and transfers.
Customer Service Representative
Arise
06.2020 - 09.2020
- Successfully addressed customer complaints in a timely and effective manner.
- Identified opportunities for upselling additional products or services based on customer needs.
- Addressed customer inquiries and delivered precise information concerning products and services.
Dryer Tender/Forklift Operator
Winston Plywood & Veneer
Louisville, MS
04.2017 - 05.2020
- Performed regular maintenance and cleaning on dryer machines to ensure optimal performance.
- Operated drying equipment to maintain optimal moisture levels in wood products.
- Helped achieve team goals by rotating production lines and daily duties to meet demand
Forklift Operator, Sales Associate, Loader, Cashie
Lowes Home Improvment
Philadelphia, Mississippi
04.2014 - 04.2017
- Managed cash register operations to facilitate customer transactions.
- Provided support in the loading and unloading of merchandise from trucks, containers, and railcars, utilizing forklift equipment.
- Provided excellent customer service to customers in person and over the phone.
- Assisted customers with product selection and inquiries to enhance shopping experience.
Education
Louisville High School
Louisville, MSSome College (No Degree) -
East Mississippi Community College
Scooba, MSSkills
- Complaint resolution
- Customer relationship management
- Technical support
- Upselling techniques
- Problem solving
- Attention to detail
- Active listening
- Delivery scheduling
- Equipment maintenance
- Customer service
- Chat Support
- De-escalation techniques
- Data collection
- Data entry
- Order processing
- Adaptive team player
Timeline
Customer Service Specialist
NexRep
08.2021 - 01.2025
Customer Care Representative
Omni Interactions
10.2020 - 08.2021
Customer Service Representative
Arise
06.2020 - 09.2020
Dryer Tender/Forklift Operator
Winston Plywood & Veneer
04.2017 - 05.2020
Forklift Operator, Sales Associate, Loader, Cashie
Lowes Home Improvment
04.2014 - 04.2017
Louisville High School
Some College (No Degree) -
East Mississippi Community College