Derek Griffin Jr
Summary
Customer service professional skilled in prioritizing tasks and thriving in fast-paced environments. Collaborates with teams to meet organizational objectives and efficiently resolves escalated customer issues. Manages high volumes of inbound calls while fostering positive customer relationships and maintaining satisfaction. Proficient in CRM systems and active listening.
Overview
11
11
years of professional experience
Work History
Customer Service Specialist
NexRep
08.2021 - 01.2025
- Developed strong relationships with customers by providing personalized assistance and support to provide exceptional customer service to ensure customer satisfaction.
- Provided comprehensive customer service, including assisting with product selection, order processing, billing inquiries, returns and exchanges, and technical support.
- Ensured the precision and correctness of data input within the company's database system.
Customer Care Representative
Omni Interactions
10.2020 - 08.2021
- Provided customer support, addressing account inquiries and facilitating banking transactions.
- Successfully managed high call volumes, consistently adhering to established service quality standards.
- Managed customer financial transactions, including deposits, withdrawals, and transfers.
Customer Service Representative
Arise
06.2020 - 09.2020
- Successfully addressed customer complaints in a timely and effective manner.
- Identified opportunities for upselling additional products or services based on customer needs.
- Addressed customer inquiries and delivered precise information concerning products and services.
Dryer Tender/Forklift Operator
Winston Plywood & Veneer
Louisville
04.2017 - 05.2020
- Performed regular maintenance and cleaning on dryer machines to ensure optimal performance.
- Operated drying equipment to maintain optimal moisture levels in wood products.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
Forklift Operator, Sales Associate, Loader, Cashier
Lowes Home Improvement
Philadelphia
04.2014 - 04.2017
- Managed cash register operations, ensuring accurate and efficient customer transactions.
- Supported loading and unloading of merchandise from trucks, containers, and railcars using forklift equipment, contributing to timely inventory management.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Assisted customers with product selection and inquiries, improving overall shopping experience.
Education
Diploma -
Louisville High School
Louisville, MSSome College - Some College Credits
East Mississippi Community College
Scooba, MSSkills
- Customer service
- Complaint resolution
- Customer relationship management
- De-escalation techniques
- Upselling techniques
- Order fulfillment
- Order processing
- Chat support management
- Product knowledge
- Technical support
- Problem solving
- Attention to detail
- Active listening
- Customer feedback
- Data entry
- Adaptive team player
Timeline
Customer Service Specialist
NexRep
08.2021 - 01.2025
Customer Care Representative
Omni Interactions
10.2020 - 08.2021
Customer Service Representative
Arise
06.2020 - 09.2020
Dryer Tender/Forklift Operator
Winston Plywood & Veneer
04.2017 - 05.2020
Forklift Operator, Sales Associate, Loader, Cashier
Lowes Home Improvement
04.2014 - 04.2017
Diploma -
Louisville High School
Some College - Some College Credits
East Mississippi Community College