Derek Heiserman
Lansdale,PA
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
5
5
years of professional experience
Work History
Account Manager
Balance Marketing Group
08.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Intern
Wilkes-Barre Scranton Penguins
10.2021 - 03.2022
- Worked as a member of the game day staff
- Assisted in all events during the games including on-ice performances, crowd games, and more
- Enhanced communication skills by relaying information to sound crew members to ensure everyone is on the same page.
Intern
Jefferson University
05.2020 - 08.2020
- Worked for Director of Communications remotely during the COVID-19 pandemic
- Updated rosters and wrote articles on former student-athletes that were published on the universities athletics website.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Intern
Jefferson University
05.2019 - 08.2019
- Shadowed the Athletic Director and Women’s Basketball head coach to gain insight on daily tasks for employees in those positions
- Helped create the schedules for the athletic teams, recorded statistics online for the previous season, sat in on multiple meetings with the staff, and helped with other administrative and organizational tasks.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Assistant
Copolla Plumbing And HVAC
05.2019 - 08.2021
- Seasonal Job - Summer's only
- Assisted the installation of heating/air conditioning units in homes
- Enhanced communication skills through interacting with customers and other employees of several different generations.
- Minimized equipment downtime by performing regular inspections and preventative maintenance tasks on the truck and trailer.
Education
Masters Degree in Business Administration - Sports Management
Wilkes University
Wilkes-Barre, PA05.2022
Bachelor of Business Administration - Sports Management
Wilkes University
Wilkes-Barre, PA05.2021
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Relationship Building
- Account oversight
Affiliations
- Member of Wilkes University Men's Basketball Team (2017-2022)
- Selected for the National Society of Leadership and Success (2019)
Timeline
Account Manager
Balance Marketing Group
08.2022 - Current
Intern
Wilkes-Barre Scranton Penguins
10.2021 - 03.2022
Intern
Jefferson University
05.2020 - 08.2020
Intern
Jefferson University
05.2019 - 08.2019
Assistant
Copolla Plumbing And HVAC
05.2019 - 08.2021
Masters Degree in Business Administration - Sports Management
Wilkes University
Bachelor of Business Administration - Sports Management
Wilkes University