Derek Herrera
San Antonio,TX
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
12
12
years of professional experience
Work History
Store Manager
The Home Depot
03.2022 - 05.2023
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Provided coaching and training on safety within the building for all associates.
- Motivated and inspired 164 associates both hourly and salary.
- Provided the information and tools to salaried leaders to drive metrics and sales on a weekly basis.
Merchandising/Operational Assistant Store Manager
The Home Depot
01.2017 - 03.2022
- Trained and mentored associates to teach daily tasks and procedures.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
- Assessed areas of service concern and developed improvement plans.
Department Supervisor
The Home Depot
01.2013 - 01.2017
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained new employees on overall company and department-specific policies and procedures.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Trained team members in successful strategies to meet operational and sales targets.
- Assigned tasks and established work schedules to staff to cover operational needs.
Merchandising Sales Associate, Freight Associate
The Home Depot
01.2011 - 01.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assisted in loading and unloading merchandise from delivery trucks while maintaining safety protocols to avoid workplace accidents.
- Scanned all incoming merchandise to identify damaged or inconsistent products.
- Checked readiness of delivery docks and alerted management of incoming shipments.
- Signed off on and completed paperwork for incoming shipments.
Education
High School Diploma -
Winston Churchill High School
San Antonio, TX06.2001
Skills
- Multitasking and Organization
- Team Development
- Training and Mentoring
- Retail Merchandise Quality Standards
- Friendly and Positive
- Policies and Procedures
- Customer Service Management
- Relationship Building and Management
Accomplishments
- Golden Apron Winner as a valued leader
- #1 out of 9 stores: District MVP Award for G.E.T. (Greet, Engage, Thank) process in 2022
Timeline
Store Manager
The Home Depot
03.2022 - 05.2023
Merchandising/Operational Assistant Store Manager
The Home Depot
01.2017 - 03.2022
Department Supervisor
The Home Depot
01.2013 - 01.2017
Merchandising Sales Associate, Freight Associate
The Home Depot
01.2011 - 01.2013
High School Diploma -
Winston Churchill High School