Derek Holm
Washougal
Summary
Compassionate Veterans Service Representative known for high productivity and efficiency in task completion. Specialize in navigating complex benefit systems, advocating for veterans' rights, and delivering tailored support services. Excel at communication, problem-solving, and empathy, ensuring seamless service delivery and positive outcomes for veterans.
Overview
16
16
years of professional experience
Work History
Veterans Service Representative
Department of Veterans Affairs
Boise
02.2020 - Current
- Analyze and adjudicate complex claims for compensation benefits, ensuring compliance with 38 CFR and Department of Veterans Affairs regulations.
- Evaluate medical records, medical opinions, and personnel files to determine service connection and assess disability percentages.
- Explain complex, technical, and legal information regarding claim decisions clearly to veterans, dependents, and veterans' advocates.
- Communicate both orally and in writing with external stakeholders, maintaining professionalism while handling high-stress or emotionally charged situations.
- Prioritize a high-volume caseload, consistently meeting or exceeding established production standards.
- Collaborate with veterans' advocates and internal stakeholders to expedite evidence gathering and improve the overall claims processing time.
- Identify and correct inconsistencies in documentation to ensure accurate and equitable rating decisions.
Production and Warehouse Manager
Syman LLC
Nampa
01.2019 - 01.2020
- Maintained inventory utilizing multiple enterprise resource planning systems (ERP)
- Managed the production of wattle, while maintaining product and labor budget
- Transitioned the company inventory system from QuickBooks to Netsuite
- Supervised 5 employees during production while ensuring safety
- Provided excellent customer service while fulfilling customer needs
Warehouse Supervisor
Propak Logistics
Caldwell
04.2018 - 01.2019
- Ensured safe work environment with weekly safety briefings
- Supervised production of repair of CHEP pallets within quality specifications
- Maintained inventory through ERP system and rectifying discrepancies
- Fixed minor automated line errors and jams to resume production
Logistics Planner
United States Air Force
Mountain Home AFB
03.2012 - 03.2018
- Coordinated logistics for incoming aircraft to include air stairs and customs
- Communicated with multiple entities about build up and inspection of cargo
- Communicated changes and updates to Load Planners
- Tracked inbound aircraft land times and status of outbound aircraft departures
- Supervised and taught group of five on essential job duties
Warehouse/Sales Associate
Sherwin Williams
Kalispell
05.2010 - 02.2012
- Directed the receiving and stocking operations for $12M retail store
- Answered phone calls for new and existing accounts
- Utilized inventory and account management system for customer inquiries
- Articulated the priority and route of deliveries to customers
Education
Some college (no degree) - Multidisciplinary Studies, Business
Boise State University
Boise, IDSkills
- Proficient with inventory system (desktop & handheld devices)
- Excellent customer service
- Attention to detail
- Claims adjudication
- Regulatory compliance
- Medical record evaluation
- Conflict resolution
- Team collaboration
- Problem solving
- Critical thinking
- Written communication
- Adaptability and flexibility
Timeline
Veterans Service Representative
Department of Veterans Affairs
02.2020 - Current
Production and Warehouse Manager
Syman LLC
01.2019 - 01.2020
Warehouse Supervisor
Propak Logistics
04.2018 - 01.2019
Logistics Planner
United States Air Force
03.2012 - 03.2018
Warehouse/Sales Associate
Sherwin Williams
05.2010 - 02.2012
Some college (no degree) - Multidisciplinary Studies, Business
Boise State University