Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Derek Jackson

Mechanicsville,VA

Summary

Business-focused professional with 10+ years of experience supporting enterprise technology, troubleshooting user issues, improving business processes, and driving technology adoption in a fast-paced financial environment. Associate of Systems Information Technology with Scrum Master, Business Analytics, and Project Management Certifications.

Overview

1
1
Certification
12
12
years of professional experience

Work History

Relationship Manager/Account Manager

PNC
Fredericksburg, VA
01.2019 - Current
  • Act as regional IT champion, supporting staff with digital banking platforms, internal systems, and technology adoption
  • Analyze client and prospect data to identify trends and inform strategic recommendations
  • Collaborate with cross-functional teams (PPP, Care Center, Account Mergers) to enhance system integrations and streamline processes
  • Enforce fraud prevention and risk controls aligned with compliance and security standards

Branch Manager

PNC
Fredericksburg, VA
09.2017 - 12.2018
  • Managed branch technology operations, reporting, user access oversight, and compliance
  • Monitored fraud detection systems and enforced AML controls to mitigate risks and safeguard assets
  • Reviewed account reports to identify and resolve discrepancies, enhancing accuracy in financial records

Branch Sales and Service Associate ll

PNC
Fredericksburg, VA
01.2015 - 09.2017
  • Supported customers through digital banking setup, online access, and troubleshooting to improve user experience
  • Managed client accounts and resolved issues using CRM and internal banking systems to enhance customer satisfaction
  • Collaborated with departments to deliver seamless technical and service solutions for improved client service

Education

Associates Degree - Systems Information Technology

Southern New Hampshire University

Skills

  • Microsoft 365
  • Windows
  • Fluent Bilingual Communication (English & Spanish)
  • Salesforce
  • Workday
  • SharePoint
  • Technical Troubleshooting
  • Leadership
  • Cross-functional Collaboration
  • Data Analysis
  • Conflict Resolution

Certification

  • Project Management, Ecornell University
  • Business Analytics, Ecornell University
  • Certified Scrum Master, Scrum Alliance

Timeline

Relationship Manager/Account Manager

PNC
01.2019 - Current

Branch Manager

PNC
09.2017 - 12.2018

Branch Sales and Service Associate ll

PNC
01.2015 - 09.2017

Associates Degree - Systems Information Technology

Southern New Hampshire University
Derek Jackson