Derek Jones
Hickory,NC
Summary
Dynamic leader with extensive experience at Estes Express, excelling in staff management and customer service. Proven track record in enhancing team productivity through effective training and mentoring. Skilled in complex problem-solving, fostering a culture of continuous improvement, and ensuring operational efficiency while maintaining high safety standards.
Overview
13
13
years of professional experience
Work History
Superviosr, Platform-Field Opns
Estes Express
04.2017 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Dock Supervisor
Estes Express
12.2013 - 04.2017
- Led a high-performing team of dock workers, providing guidance, training, and performance evaluations.
- Implemented loading dock process and productivity improvements.
- Fostered a culture of continuous improvement among dock staff promoting best practices in workflow efficiency proactively.
- Ensured timely shipments by closely monitoring loading and unloading processes.
- Promoted a positive work environment by fostering open communication and resolving conflicts promptly.
- Reduced operational costs through effective management of personnel, equipment, and materials.
Dock Worker
Estes Express
02.2013 - 12.2013
- Upheld high-quality standards for all handled goods while meeting strict deadlines in a fast-paced work environment.
- Increased efficiency in loading and unloading cargo by utilizing proper equipment and techniques.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Reduced risks of damage to cargo through careful handling and adherence to best practices in packaging and palletizing.
- Pitched in to assist in other dock-related tasks to complete work on time and running smoothly.
- Secured cargo using chains, load bars, wood blocks, and straps.
Education
High School Diploma -
Fred T. Foard High School
Newton, NC01-2005
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Complex Problem-solving
- Staff development
- Team building
- Employee development
- Multitasking Abilities
- Adaptability and flexibility
- Self motivation
- Professionalism
Timeline
Superviosr, Platform-Field Opns
Estes Express
04.2017 - Current
Dock Supervisor
Estes Express
12.2013 - 04.2017
Dock Worker
Estes Express
02.2013 - 12.2013
High School Diploma -
Fred T. Foard High School
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