Derek Karpinsky
Louisville,Kentucky
Summary
Dynamic, results-oriented professional with over 25 years of experience in single and multi-unit operations, emphasizing people development and operational excellence. Proven track record in fostering talent, driving sales growth, and implementing effective cost control measures. Committed to communicating core organizational values and ensuring high levels of guest satisfaction in fast-paced, challenging environments. Strong leadership skills coupled with a passion for cultivating a collaborative team culture that thrives on success.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Insurance Account Representative
Paul Sagun State Farm
Louisville, KY
01.2021 - Current
- Managed client accounts, ensuring comprehensive coverage and addressing policy inquiries.
- Analyzed client profiles and risk assessments to develop personalized insurance solutions that enhance coverage effectiveness.
- Facilitated seamless communication between clients and underwriting teams for policy approvals.
- Developed tailored insurance solutions based on individual client needs and risk assessments.
- Handled multi-line accounts encompassing property and casualty insurance as well as life and health policies with diligence and attention to detail.
ASST. GENERAL MANAGER
MORTON'S THE STEAKHOUSE
06.2019 - 08.2020
- Responsible for all FOH operations for a $4.6 million dollar fine dining concept for one of the largest restaurant companies. Instilled core values of the company though employee engagement and heightened hospitality with every guest.
- Led the LBW program through 2 successful menu roll outs of new product and continuing education on our fine wine programs.
- Built new relations with vendors to improve our core offerings for the LBW program to better educate our staff and our guests on current offerings.
- Worked with store trainers and training department to update our current training program to update our support during training process for all FOH departments.
ASST. GENERAL MANAGER
CALIFORNIA PIZZA KITCHEN INC.
08.2016 - 01.2019
- Led a team of 40+ employees in daily operations of for a $2.8 million polished casual dining concept for a leading global restaurant company. Adhered to operational core values and standards with a commitment and passion by providing direction and guidance to all FOH employees.
- Responsible for hiring and staff training for all FOH departments. Implemented use of new hiring platforms including HireMeNow, Indeed, Zip Recruiter and new Facebook Live platform to find new hiring streams.
- Scheduling responsibility for all 5 FOH departments.
- Full P/L knowledge and accountability in all assigned departments along with full P/L with General Manager.
- Daily operation including safety and sanitation protocols.
- Ordering and inventory control for assigned departments. Adjusting par levels based on business fluctuations and new menu implementations.
- Grew third party sales while managing vendors (GrubHub, TakeoutTaxi, Uber Eats and OLO) to help grow sales 6% YOY.
- Maintained relationships with current catering partners and grew catering business by adding new clients that helped grow catering business by 23% YOY.
GENERAL MANAGER
HOMETOWN PIZZA INC.
08.2011 - 01.2015
- Successfully opened 2 new locations for the company while operation 6 different locations and increasing sales and profitability by updating training and operational standards.
- Responsible for all hiring and training for all departments at each location. HR responsibilities for all employees from disciplinary actions to all evaluations.
- Vendor coordination and relationship management.
- Exceed monthly sales for a 16 month period which led to a sales growth of over 20%.
- Assisted in the implementation and integration of new on-online ordering program that was rolled out to all out locations.
- Family owned pizza company with 18 stores around the Jefferson county area.
NSO, SERVICE MANAGER
TGI FRIDAY'S-BISTRO GROUP
08.1997 - 08.2011
- National Store opener for company and helped to successfully open several new locations for our franchise as well as several corporate locations.
- As manager at location was responsible for all store operations during assigned shifts.
- Inventory and ordering for all assigned departments.
- Developed, implemented and maintained training standards to improve performance of restaurant operations.
- Trained in-store trainers in methods of training to support different departments as needs arose in restaurant.
- Responsible for running workshops for new menu roll outs and new updates on our POS platforms.
- Scheduling responsibilities of assigned departments.
- Guest satisfaction and complaint resolution for all FOH departments.
Education
Still Working Towards - Business Administration
UNIVERSITY OF LOUISVILLE
Louisville, KY05-2028
High School Diploma -
St. Xavier High School
Louisville, KY06-1990
Skills
- Insurance products
- Excellent communication
- Customer engagement
- Relationship building
- Account management
- Lead development
Certification
- Licensed Insurance representative covering Life, Health, Property and Casualty. Renewed licensed 01/2026 . I have been licensed since 11-2020
Timeline
Insurance Account Representative
Paul Sagun State Farm
01.2021 - Current
ASST. GENERAL MANAGER
MORTON'S THE STEAKHOUSE
06.2019 - 08.2020
ASST. GENERAL MANAGER
CALIFORNIA PIZZA KITCHEN INC.
08.2016 - 01.2019
GENERAL MANAGER
HOMETOWN PIZZA INC.
08.2011 - 01.2015
NSO, SERVICE MANAGER
TGI FRIDAY'S-BISTRO GROUP
08.1997 - 08.2011
Still Working Towards - Business Administration
UNIVERSITY OF LOUISVILLE
High School Diploma -
St. Xavier High School