DEREK LACKEY

US Remote

VeriBalance Software + Brinks Hardware

Supported senior sales team pursuing enterprise level customers, provided technical details to potential customers by performing in-depth customer observations, site surveys, time and motion studies, estimated customer ROIs, assisted sales and marketing team to prepare presentations from our observations. Worked with third party vendors to onboard and integrate Back-Office and Front-End (POS) cash and coin recyclers (Glory, Sesami/Tidel, and Pay Complete).

• Created training materials with product owners and marketing
• Created SWIs (Standardized Work Instructions) for Brinks armored couriers
• Supported implementation teams, 3rd party installers, product support teams, and product owners
• Maintained relationship to support Customer Relationship Manager
• Successful enterprise deployments: Bass Pro Shops, Cub Foods Grocers, and Jerry's Grocers

US Remote

VeriBalance Software

Supported sales team and product owners with deploying VeriBalance back-office reconciliation software integrated with desktop check imagers, bill counters, coin counters, and scales.

• Customer observations; time and motion studies
• Sales support – accompany sales team, assist sales with presentations, provide demos for customers, and support deployment by providing training for customer users
• Created user guides for installation, store, and corporate user training
• Maintained relationships with critical customer contacts
• Supported: Kroger Grocers, Albertsons Grocers, Lowes Home Improvement
• Successful Deployments: Reasor’s Grocers, Whole Foods Grocers, Winn Dixie Grocers, Ahold Grocers, Wakefern Grocers, and Sears department stores

• Managed 6 stores over 14 years, managed department heads and up to 200 associates
• Monitored operational results
• Responsible for buying, replenishment through C.A.O. (Computer Assisted Ordering), merchandising, staffing, inventory levels, budgeting & cost controls, shrink reduction / loss prevention, accounting, scheduling, customer service excellence, food safety, etc.
• Sales Forecasting and Planning based on trends
• Negotiated merchandising opportunities with DSD vendors to maximize sales opportunities
• Excelled in building and motivating management and hourly teams. Developed many entry-level associates to leadership positions for successor planning
• Promoted six times to a higher level of responsibility in 12 years
• Served as a mentor for management trainees
• Chosen by District Manager to present and facilitate training seminars using Achieve Global Seminars
• Chosen to lobby members of the Texas legislature for matters that impact Texas retailers

El Paso, Texas and Giebelstadt, Germany

Accomplishments:

• Twice decorated with the Army Achievement medal