Derek Lundberg
Wetumpka,Alabama
Summary
Qualified Optician bringing more than 6 years of related experience and passion for customer service. Proficient in reviewing prescriptions, promoting corrective lenses and writing out accurate work orders for optimal results. Builds strong relationships, satisfies needs and handles high-volume workloads in fast-paced office environments.
Reliable Fire Alarm Technician skilled in reading instructions to fully understand project scope. Hardworking employee identifies system issues and resolves problems. Smart and determined with highly developed decision-making skills.
Hardworking and passionate job seeker. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Security Installation Technician
ADT Smart Secure
12.2024 - Current
- Installed life safety devices, alarm and video surveillance systems.
- Explained how to properly use security systems so that customers were knowledgeable.
- Educated customers on preventive care and regular maintenance to prevent system malfunctions.
- Fully installed fire alarms and various security devices.
- Maintained accurate records of customer service calls and inputted all information into company's database.
- Installed, tested and serviced alarm and associated systems for commercial and residential customers.
- Educated customers on effective use of security systems.
- Responded to maintenance calls and troubleshot devices.
- Tested all newly installed fire alarms.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Communicated effectively with customers, answering questions, and concerns regarding systems.
Security Installation Technician
Safe Haven Security
08.2023 - 12.2024
- Installed alarms and video surveillance systems.
- Educated customers on effective use of security systems.
- Educated customers on proper ways to use security systems after completing tests and repairs.
- Installed various types of high-tech security systems such as life safety, alarms and video surveillance systems.
- Responded to maintenance calls and troubleshot devices.
- Tested all newly installed fire alarms.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Communicated effectively with customers, answering questions, and concerns regarding systems.
Licensed Dispensing Optician
LensCrafters
09.2020 - 08.2023
- Measure pupillary distances, segment heights, lens base curves and frame size for eyeglasses fabrication.
- Inspect finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Recommend specific lenses, coatings and frames to suit individual client needs.
- Repair and adjusted frames to meet customer needs.
- Instruct customers on methods for adapting to glasses, proper wear and necessary care.
- Collect customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Troubleshoot and resolved customer complaints and adjusted and repaired customer eye wear.
- Managed calls and in-store customers at the same time effectively
- Able to help current customers in-store while able to break away to greet new customers to get them started while circling back to original customers
- Managed up to 3 phone calls at a time
Eyewear Consultant
LensCrafters
01.2017 - 09.2020
- Greeted customers to determine wants or needs.
- Processed eyeglasses orders and monitored status to verify and notify patients for dispensing.
- Followed-up on patient progress of adapting to dispensed eye wear.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Computed purchases and received and processed cash or credit payment.
- Helped up to 3 customers at a time effectively
Education
Vision Care Technology - Opticianry
Erie Community College
Buffalo, NY05.2020
High School Diploma -
North Star Christian Academy
Rochester, NY09.2016
Skills
- Customer Service
- Frame Repair
- Eyeglass Care Education
- Optical Needs Assessment
- Computer Skills
- Good Work Ethic
- Perimeter security
- Video surveillance
- Alarm system installation
- IP camera configuration
- Intrusion detection
- Electrical wiring
- Fire alarm systems
- System troubleshooting
- Incident response
- Testing and diagnosis
- Wiring installations
- Cable pulling
- Alarm systems
- Customer service
- Equipment Repair
- Service calls
- Security system installation
Timeline
Security Installation Technician
ADT Smart Secure
12.2024 - Current
Security Installation Technician
Safe Haven Security
08.2023 - 12.2024
Licensed Dispensing Optician
LensCrafters
09.2020 - 08.2023
Eyewear Consultant
LensCrafters
01.2017 - 09.2020
Vision Care Technology - Opticianry
Erie Community College
High School Diploma -
North Star Christian Academy
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