Derek McIntosh
Canton,GA
Summary
Strong background in technology working with various hardware and software platforms. Experienced trainer and leader in retail workforce.
Team management professional with strong focus on team collaboration and achieving results. Skilled in strategic planning, conflict resolution, and performance improvement. Known for reliability and adaptability in dynamic environments. Valued for excellent communication skills and ability to motivate and lead teams toward common goals.
Overview
23
23
years of professional experience
Work History
Team Leader Manager
Target
01.2024 - Current
- Led cross-functional teams to achieve operational excellence and enhance customer satisfaction.
- Streamlined inventory management processes, reducing stock discrepancies and improving accuracy.
- Implemented training programs for new team members, fostering a culture of continuous improvement.
- Developed strategies to optimize workflow efficiency and reduce operational costs across departments.
- Mentored junior staff, enhancing their skills and promoting leadership within the team.
- Analyzed performance metrics to identify areas for improvement and drive strategic initiatives.
Shift Lead Manager
Walgreens
12.2023 - 01.2024
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance service delivery and operational efficiency.
- Managed inventory levels, optimizing stock availability and reducing waste through effective ordering practices.
- Implemented quality control measures, improving product presentation and customer satisfaction ratings.
Backroom Associate Team Lead
Walmart
10.2012 - 06.2023
- Trained new associates on safety protocols and efficient stock handling procedures.
- Collaborated with team members to streamline product replenishment processes.
- Monitored stock levels and conducted regular audits to ensure accuracy and compliance.
- Implemented improvements in storage solutions, maximizing available space in backroom area.
- Led initiatives to reduce waste through effective inventory management strategies.
- Developed training materials for onboarding new associates, enhancing overall team performance.
- Coordinated with sales floor staff to optimize product availability during peak hours.
- Received incoming merchandise and stored in correct stock locations.
- Managed disposal of damaged or expired merchandise as per company guidelines, reducing overall waste levels within the facility.
Assistant Manager
Circle K
10.2010 - 09.2012
- Responsible for day-to-day operations, such as maintaining fuel levels in the underground tanks, maintained a safe work environment, ensured food safety was followed (dated & labeled), ensured alcohol & tobacco compliance to state and federal laws
Assistant Manager
Dollar General
08.2006 - 01.2012
- Ensured the best customer experience whether through customer service, inventory, and maintaining a clean and safe work & shopping environment
Shipping and Receiving Clerk
AC Moore Arts & Crafts
06.2003 - 08.2006
- Ensured fast and accurate shipping both to and from store
- Handled multiple, complex special orders for customers in a timely manner
- Reached out to vendors to ensure timeliness of merchandise
Education
Bachelor of Science - Logistics And Supply Chain Management
Southern New Hampshire University
Hooksett, NH05-2027
Skills
- Multi-task & Handle High-volume Workloads
- Interpersonal Skills
- Teamwork
- Customer focus
- Workload management
- Staff development
- Operational excellence
Timeline
Team Leader Manager
Target
01.2024 - Current
Shift Lead Manager
Walgreens
12.2023 - 01.2024
Backroom Associate Team Lead
Walmart
10.2012 - 06.2023
Assistant Manager
Circle K
10.2010 - 09.2012
Assistant Manager
Dollar General
08.2006 - 01.2012
Shipping and Receiving Clerk
AC Moore Arts & Crafts
06.2003 - 08.2006
Bachelor of Science - Logistics And Supply Chain Management
Southern New Hampshire University