Summary
Overview
Work History
Education
Skills
Timeline
Generic

Derek McLendon

Myrtle Beach,SC

Summary

Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families with empathy and respect.

Overview

13
13
years of professional experience

Work History

Customer Specialist

Carmax
10.2023 - Current
  • Developed client relationships with empathy in mind and earned reputation for exceeding service standard goals.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained detailed knowledge of products and services offered, enabling accurate information dissemination and prompt issue resolution.
  • Balanced multiple priorities effectively while assisting customers, minimizing wait times without compromising on quality of service provided.

Owner/Operator

Pride Cleaning Solutions
07.2015 - Current
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.

Home Health Aide

Neighborhood Nurses
06.2011 - 04.2012
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.

Education

Real Estate Licensee -

Fortune Academy of Real Estate
Myrtle Beach, SC
05.2021

High School Diploma -

Forest Hills High School
Marshville, NC
03.2011

Skills

  • Relationship Building
  • Coordination
  • Medical Terminology Knowledge
  • Sales and Upselling
  • Understanding Customer Needs
  • Calm Under Pressure
  • Strong Organizational Skills

Timeline

Customer Specialist

Carmax
10.2023 - Current

Owner/Operator

Pride Cleaning Solutions
07.2015 - Current

Home Health Aide

Neighborhood Nurses
06.2011 - 04.2012

Real Estate Licensee -

Fortune Academy of Real Estate

High School Diploma -

Forest Hills High School
Derek McLendon