Derek Moreno
I'm open to suggestions
Henderson,NV
Summary
Detail-oriented professional with a proven track record in customer service and complaint resolution. Skilled in effective communication and team collaboration, dedicated to enhancing customer satisfaction and operational efficiency.
Overview
31
31
years of professional experience
Work History
Marketing Account Specialist
Dynata Marketing
Henderson, Nevada
10.2018 - Current
- Trained interviewers in proper techniques to collect relevant and reliable data.
- Identified potential markets and market segments with desired customers and gaps for optimum product demand.
- Wrote comprehensive reports outlining findings and translating concepts for technical and non-technical audiences.
Communications Consultant
Kazadee Information Technology Services
Henderson, West Virginia
07.2016 - 07.2017
- Surveyed clients to determine effective ways of communication.
- Maintained professionality and efficiency while working closely with leadership.
- Responded to requests for information from media or designated spokesperson or information source.
Customer Service Representative
American Label Corporation
Santa Fe Springs, California
01.2000 - 02.2010
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Exceeded established service goals while leveraging customer service, sales, and employee management best practices.
Shipping and Receiving Coordinator
American Label Corporation
Santa Fe Springs, California
06.1995 - 01.1999
- Collaborated with warehouse staff to ensure proper packaging and labeling of shipments.
- Coordinated daily shipping schedules to ensure timely delivery of products.
- Developed and maintained relationships with shipping vendors and partners.
- Coordinated returns process, including inspection and restocking of merchandise.
- Resolved issues related to damaged or lost shipments in a timely manner.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
Education
Bachelor of Arts - Philosophy & Economics
SDSU San Diego State University
San Diego, CA06-1993
High School Diploma -
San Clemente High School
San Clemente, CA06-1986
Skills
- Shipping and receiving
- Materials transportation
- Barcode scanning
- Warehouse layout understanding
- Labeling accuracy
- Call management
- Research
- Complaint resolution
- Credit adjustments
- Payment processing
- Administrative support
- Call center experience
Timeline
Marketing Account Specialist
Dynata Marketing
10.2018 - Current
Communications Consultant
Kazadee Information Technology Services
07.2016 - 07.2017
Customer Service Representative
American Label Corporation
01.2000 - 02.2010
Shipping and Receiving Coordinator
American Label Corporation
06.1995 - 01.1999
Bachelor of Arts - Philosophy & Economics
SDSU San Diego State University
High School Diploma -
San Clemente High School