Derek Moscoso
Melbourne,FL
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
3
3
years of professional experience
Work History
Footwear Lead
DICK’s Sporting Goods
Melbourne, USA
08.2025 - Current
- Assist store leadership with tasks, participate in interviewing and recommending new hires, and provide input on associate performance.
- Uphold and execute all company policies and procedures related to sales, operations, loss prevention, and safety.
- Direct and motivate footwear associates, conduct training, provide feedback for performance appraisals, and help prepare work schedules.
- Implement and maintain visual merchandising directives, ensure departments are clean and well-presented, and execute plan-o-grams.
Administrative Assistant
Dick's Sporting Goods, Inc
Melbourne, USA
07.2024 - 08.2025
- Serve as the eyes and ears of the office, providing information, answering questions, and responding to requests.
- Managed office supplies and inventory for efficient daily operations.
- Maintain workflow by analyzing and refining standard operating procedures, such as scheduling, communications, and office layout.
- Coordinate internal and external resources to expedite workflow.
- Oversee and achieve organizational goals while upholding best practices.
- Organized travel arrangements and itineraries for staff business trips.
Retail Customer Service Specialist
Dick's Sporting Goods, Inc
Melbourne, USA
11.2023 - 07.2024
- Serve as the primary customer service provider at the front end, and liaison between customers and management.
- Promote and educate customers on promotions and loyalty programs.
- Provide seamless and stress-free register coverage, and ensure strong customer service standards are met by supporting cashiers through complex transactions.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
Retail Footwear Sales Associate
Dick's Sporting Goods, Inc
Melbourne, USA
03.2023 - 11.2023
- Assisted customers in selecting footwear that meets their needs.
- Collaborated with team members to achieve daily sales goals.
- Handled inventory management and restocked shelves as needed.
- Took an all-hands-on-deck approach to support the team across the store.
Customer Service/ Reception
Access One Insurance
Palm Bay, USA
11.2022 - 03.2023
- Provided service to clients’ changing insurance needs by selling life, health, and disability insurance.
- Ascertained clients’ long-term goals.
- Completed coverage by delivering policy, planning future follow-up visits, and evaluations of needs.
- Provided continuing service by providing direct deposit forms, processing changes in beneficiary, and analyzing policy loan applications.
- Enhanced insurance agency reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
Education
Bachelor of Science - Psychology
Eastern Florida State College
Melbourne, FL04-2026
High School Diploma -
Scotia-Glenville Senior High School
Schenectady, NY06-2018
Skills
- Customer relations
- Team building
- Proficient in Microsoft Word
- Proficient in PowerPoint
- Proficient in Outlook
- Organizing
- Communication skills
- Employee training
- Time management
- Project management
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Footwear Lead
DICK’s Sporting Goods
08.2025 - Current
Administrative Assistant
Dick's Sporting Goods, Inc
07.2024 - 08.2025
Retail Customer Service Specialist
Dick's Sporting Goods, Inc
11.2023 - 07.2024
Retail Footwear Sales Associate
Dick's Sporting Goods, Inc
03.2023 - 11.2023
Customer Service/ Reception
Access One Insurance
11.2022 - 03.2023
Bachelor of Science - Psychology
Eastern Florida State College
High School Diploma -
Scotia-Glenville Senior High School
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