mackenzie schubert
Dayton
Summary
Results-oriented with a successful track record in store operations and merchandise planning. Demonstrated leadership skills in setting clear expectations, motivating teams, and achieving goals. Successfully implemented visual merchandising standards to maximize sales potential. Strong knowledge of current products and excellent customer service skills.
Overview
7
7
years of professional experience
Work History
Footwear Lead
Dicks Sporting Goods
Beavercreek, OH
05.2024 - Current
- Met deadlines while maintaining high-quality deliverables.
- Provided leadership by setting clear expectations, communicating effectively with team members, motivating them to achieve goals, and providing recognition for outstanding performance.
- Implemented visual merchandising standards to maximize sales potential for each product line.
- Participated in weekly meetings with management to review operational objectives and strategize ways of achieving them.
Customer Service Specialist
Dicks Sporting Goods
Beavercreek, OH
11.2022 - 05.2024
- Maintained an environment of ask every athlete every time.
- Maintained knowledge of current products, services, procedures, promotions, pricing, policies, and processes.
- Assisted with mentoring new employees during and after training.
Loss Prevention Lead
Kohls Department Store
Beavercreek, OH
11.2020 - 03.2022
- Led loss prevention initiatives to reduce theft and shrinkage rates in store operations.
- Conducted routine audits and inspections to ensure compliance with company policies and procedures.
- Trained and mentored staff on loss prevention techniques and customer service best practices.
- Analyzed incident reports to identify trends and develop targeted action plans for improvement.
Customer Service Specialist Head Cashier
Kohls
OH
08.2019 - 11.2020
- Provided ongoing training to new staff on customer service policies and procedures.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
Education
High School Diploma -
Dayton Regional STEM School
Dayton, OHSkills
- Store operations
- Merchandise planning
- Customer Engagement
Timeline
Footwear Lead
Dicks Sporting Goods
05.2024 - Current
Customer Service Specialist
Dicks Sporting Goods
11.2022 - 05.2024
Loss Prevention Lead
Kohls Department Store
11.2020 - 03.2022
Customer Service Specialist Head Cashier
Kohls
08.2019 - 11.2020
High School Diploma -
Dayton Regional STEM School