Derek Nelson
East Taunton,USA
Summary
Seasoned operations leader with 25+ years of experience in warehouse, distribution, transportation, and inventory management. Proven ability to build strong teams, optimize workflows, and deliver award‑winning performance. Led the Franklin Distribution Center to three Warehouse of the Year awards through consistent execution, problem‑solving, and cross‑functional collaboration.
Overview
1
1
Certification
31
31
years of professional experience
Work History
General Manager
Mattress Firm
Franklin , MA
03.2025 - 06.2026
- Drive strategic planning, budgeting, forecasting, and full P&L accountability to align operational performance with company financial goals.
- Led operational functions of Franklin Distribution Center, overseeing warehouse, dispatch, transportation, and inventory workflows to ensure seamless operations.
- Implemented process improvements to streamline workflows, enhance service quality, and optimize resource allocation across the distribution network.
- Partner with regional and corporate leadership to execute company initiatives, optimize labor planning, and support cross‑functional alignment.
- Championed employee development through targeted coaching, training, and performance management, fostering a culture of high engagement and productivity.
- Maintain award‑winning operational standards, continuing the center’s history of Warehouse of the Year recognition.
MANAGER, OPERATIONS SENIOR
Mattress Firm
Franklin, MA
01.2017 - 03.2025
- Oversaw daily operations of Franklin Distribution Center and dispatch department, ensuring efficient workflow and service delivery.
- Managed hiring and training processes for new associates, fostering a supportive environment to enhance onboarding experience.
- Partnered with GM on scheduling and P&L responsibilities.
- Served as liaison between sales leadership, independent delivery managers, and customers to facilitate communication and resolve issues.
- Achieved Warehouse of the Year in 2021, 2023, and 2024.
OPERATIONS MANAGER
Sleepy's
Franklin, MA
07.2013 - 01.2017
- Oversaw daily operations including shipping, receiving, returns, and inventory.
- Ensured accurate daily load‑outs by collaborating with load auditors for improved inventory management.
- Coordinated with dispatch to facilitate timely and accurate delivery execution.
- Managed payroll distribution process to guarantee timely and precise payments for all staff.
- Interviewed candidates for open positions.
WAREHOUSE SUPERVISOR
Sleepy's
Franklin, MA
10.2007 - 07.2013
- Scheduled and trained staff to enhance safety and operational efficiency.
- Directed daily workload to meet output goals.
- Coached and motivated employees to achieve high performance standards.
- Led receiving, stocking, and shipping teams to ensure seamless operations.
- Coordinated logistics to ensure product accuracy for delivery.
- Maintained accurate inventory and shipping documentation.
WAREHOUSE SUPERVISOR
Nestle corp.
Norton, MA
03.2007 - 10.2007
- Directed daily activities to meet output goals.
- Directed daily loading of delivery trucks to ensure timely deliveries.
- Managed inventory control and product ordering to maintain stock availability.
- Ensured inventory integrity and accuracy for customer orders.
- Planned warehouse layout to enhance space utilization and streamline workflow.
- Conducted training sessions for employees to enhance skills and teamwork.
WAREHOUSE SUPERVISOR
Jordans Furniture
Avon, MA
05.1995 - 02.2007
- Oversaw daily operations of warehouse and showroom.
- Recommended and initiated personnel actions, promoting high performers and addressing performance issues.
- Evaluated employee performance, preparing appraisals to support career development and organizational goals.
- Assessed training needs and provided instruction.
- Counseled employees on work‑related activities and career development.
- Conducted staff meetings to communicate key updates and facilitate team discussions.
- Participated in hiring process including interviews and recommendations.
Education
HIGH SCHOOL DIPLOMA -
Oliver Ames High School
Easton, MA05-1989
Skills
Team Leadership Routing & Transportation Inventory Management Cross‑Functional Collaboration Problem‑Solving Workflow Optimization Multitasking
Certification
- Train the trainer
- CPR
Timeline
General Manager
Mattress Firm
03.2025 - 06.2026
MANAGER, OPERATIONS SENIOR
Mattress Firm
01.2017 - 03.2025
OPERATIONS MANAGER
Sleepy's
07.2013 - 01.2017
WAREHOUSE SUPERVISOR
Sleepy's
10.2007 - 07.2013
WAREHOUSE SUPERVISOR
Nestle corp.
03.2007 - 10.2007
WAREHOUSE SUPERVISOR
Jordans Furniture
05.1995 - 02.2007
HIGH SCHOOL DIPLOMA -
Oliver Ames High School