Summary
Overview
Work History
Education
Skills
Timeline
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Derek Orban

Kansas City,MO

Summary

Dynamic professional with a proven track record at AT&T, excelling in relationship building and business development. Demonstrated adaptability and leadership, enhancing client engagement and fostering mutual success in government procurement. Skilled in utilizing CRM tools and advanced communication techniques, significantly improving account management and customer loyalty.

Overview

13
13
years of professional experience

Work History

Government Account Manager

AT&T
01.2020 - 09.2024
  • Utilized CRM tools effectively to track account progress and maintain accurate records of client interactions.
  • Negotiated favorable pricing and terms on contract agreements for both the company and client, fostering mutual success.
  • Developed in-depth knowledge of industry trends affecting government procurement processes, providing valuable insights to clients and internal stakeholders alike.
  • Conducted regular account reviews to identify areas of improvement, ensuring continued growth and success within the public sector market.

Market Research Representative

Bryles Research
05.2016 - 01.2020
  • Provided timely feedback to supervisors regarding potential issues or areas for improvement within the interview process.
  • Maintained confidentiality of customer information and company procedures.
  • Followed established guidelines and recommendations from supervisors to complete quality interviews.
  • Enhanced respondent engagement by utilizing advanced interviewing techniques and maintaining a professional demeanor.

Customer Service Representative

American Life Insurance
08.2011 - 05.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.


Education

High School Diploma -

Brigham Young University
Provo, UT
05-2007

Skills

  • Reliability
  • Relationship Building
  • Adaptability and Flexibility
  • Team Leadership
  • Excellent Communication
  • Business Development

Timeline

Government Account Manager

AT&T
01.2020 - 09.2024

Market Research Representative

Bryles Research
05.2016 - 01.2020

Customer Service Representative

American Life Insurance
08.2011 - 05.2016

High School Diploma -

Brigham Young University

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Derek Orban