Derek Phill
Eugene
Summary
Retail professional with extensive experience at Nordstrom, specializing in sales and customer relationship management. Demonstrated ability to enhance team performance through innovative solutions and effective inventory management. Recognized for delivering exceptional customer service and driving loyalty through successful promotions of the Nordstrom Rewards program.
Overview
4
4
years of professional experience
Work History
Men's Sportswear/Rail ADM
Nordstrom
Portland
05.2017 - 01.2018
- Managed operations for one of the highest volume stores in Northwest.
- Executed daily operational tasks with precision at the store.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided exceptional customer service and effectively promoted Nordstrom rewards program.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Men's/Kid's ADM
Nordstrom Rack
Portland
10.2016 - 04.2017
- Achieved promotion to managerial role shortly after returning to the company.
- Delivered exceptional customer service while successfully enrolling customers in the Nordstrom rewards program.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Men's/Kid's Sales Associate
Nordstrom Rack
Portland
08.2016 - 10.2016
- Delivered exceptional customer service, promoted Nordstrom rewards program, organized sales floor, and restocked products to ensure optimal inventory levels.
- Assisted customers in selecting merchandise and provided product knowledge.
- Maintained store appearance through effective merchandising and organization.
- Processed transactions accurately using the point-of-sale system.
- Resumed role after brief absence, contributing to team stability and continuity.
Men's/Kid's ADM
Nordstrom Rack
Tigard
10.2015 - 06.2016
- Oversaw daily operations as permanent manager, ensuring smooth functioning of store activities.
- Delivered exceptional customer service while promoting Nordstrom rewards program, enhancing customer loyalty.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
Men's Casual Sales Associate
Nordstrom
Portland
05.2015 - 10.2015
- Provided exceptional customer service while promoting Nordstrom rewards program.
- Recognized and acted on sales growth opportunities during The Anniversary Sale event.
- Pursued opportunities to enhance skills by actively selling in full-line store.
Kid's Department Lead
Nordstrom Rack
Portland
03.2015 - 05.2015
- Supervised daily operations and staff performance in a fast-paced retail environment.
- Assisted in managing new department, clarifying team roles and responsibilities for smoother collaboration.
- Trained new employees on company policies and customer service standards.
- Managed inventory levels, ensuring product availability for customers.
- Transitioned back to primary role after temporary assignment, ensuring continuity in operations.
Shoe's ADM (Interm)
Nordstrom Rack
Portland
01.2015 - 03.2015
- Provided customer service while promoting Nordstrom rewards program, enhancing customer engagement.
- Assisted customers in locating merchandise and provided product information.
- Collaborated with team members to restock shelves and display products.
- Maintained organized stockroom, ensuring efficient inventory management.
- Filled in for co-worker during extended absence, ensuring team productivity remained consistent.
Kid's Department Lead
Nordstrom Rack
Portland
10.2014 - 01.2015
- Supported expansion by assisting in the launch of a new Kids department as a Sales Associate.
- Led daily operations to ensure efficient department workflow.
- Trained and mentored team members on product knowledge and customer service.
- Provided exceptional customer service while promoting Nordstrom rewards to enhance customer loyalty.
- Managed inventory processes, including stock replenishment and organization.
Sales Associate
Nordstrom Rack
Portland
05.2014 - 10.2014
- Provided customer service, promoted Nordstrom rewards program, sized products, restocked merchandise, and organized displays with new products to enhance shopping experience.
- Assisted customers in selecting merchandise and provided product knowledge.
- Processed transactions accurately using point-of-sale systems.
- Maintained store displays to ensure an organized shopping environment.
- Explored various departments as a Rover, gaining cross-functional knowledge to better assist customers.
Education
Associate of Science - AS - Web Design and Development
Southern New Hampshire University
06-2027
Skills
- Sales
- Retail Merchandising
- Microsoft Office
- Inventory management
- Visual merchandising
- Customer relationship management
- Lead generation
Websites
Timeline
Men's Sportswear/Rail ADM
Nordstrom
05.2017 - 01.2018
Men's/Kid's ADM
Nordstrom Rack
10.2016 - 04.2017
Men's/Kid's Sales Associate
Nordstrom Rack
08.2016 - 10.2016
Men's/Kid's ADM
Nordstrom Rack
10.2015 - 06.2016
Men's Casual Sales Associate
Nordstrom
05.2015 - 10.2015
Kid's Department Lead
Nordstrom Rack
03.2015 - 05.2015
Shoe's ADM (Interm)
Nordstrom Rack
01.2015 - 03.2015
Kid's Department Lead
Nordstrom Rack
10.2014 - 01.2015
Sales Associate
Nordstrom Rack
05.2014 - 10.2014
Associate of Science - AS - Web Design and Development
Southern New Hampshire University