Dominic Cappetta
Downers Grove,United States
Summary
Dynamic leader with a proven track record at Von Maur, enhancing departmental performance and customer satisfaction. Skilled in communication and problem-solving, I spearheaded initiatives that resulted in a 15% sales increase. Expert in team building and customer service, I excel in fast-paced environments, consistently exceeding sales metrics and fostering strong customer relationships.
Overview
8
8
years of professional experience
Work History
Department Manager of Men's Sportswear
Von Maur
Lombard, IL
03.2024 - Current
- I analyzed and evaluated departmental performance, oversaw customer service, and monitored stock levels.
- I communicated with management to provide updates on products or promotions, and demonstrated exceptional customer service skills while providing effective leadership and direction to the department staff.
- Monitored daily sales figures to track trends in customer buying behavior.
Department Manager of Handbags and Accessories
Von Maur
Lombard
06.2023 - 09.2024
- Analyzed and evaluated departmental performance, overseeing customer service, and monitoring stock levels
- Demonstrated exceptional customer service skills and provided effective leadership and direction to department staff, resulting in a 15% increase in sales
Floor Manager
Von Maur
Glenview
09.2023 - 03.2024
- I oversaw store operations, managed budgeting, coordinated scheduling, and ensured high levels of customer service.
- I developed and implemented training programs for new employees.
- I communicated effectively with other management members, providing updates through email and voicemail.
- I also liaised with corporate to facilitate the installation of new registers.
- Organized promotional events such as product launches or special discounts in order to increase sales revenue.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
Sales Associate Men's Shoes
Von Maur
Lombard
10.2022 - 06.2023
- Demonstrated excellent customer service skills in a fast-paced retail environment and collaborated with other retail staff to ensure all customer needs were met in a timely manner
- Created my own customer base, build rapport and exceeded all sales metrics
Logistics Account Executive
Total Quality Logistics
Lombard
03.2022 - 10.2022
- I manage and over see my own book of business
- I facilitate freight for my customers, making it easier to ship and saving them money as well
- I book carriers for each of my loads
- Managing them each step of the way, from the first phone call to the prospect to marking the load as delivered
Sales Associate Women's shoes
Von Maur
Lombard, IL
11.2019 - 03.2022
- Demonstrated excellent customer service skills in a fast-paced retail environment, and collaborated with other retail staff to ensure all customer needs were met in a timely manner.
- I created my own customer base, built rapport, and exceeded all sales metrics.
- Placed special orders or called other stores to find desired items.
- Developed strong product knowledge to answer customer questions and make appropriate recommendations.
Barista and Cashier
Advocate Good Samaritan Hospital Food Service
Downers Grove
06.2017 - 10.2019
- Prepared drip coffee, specialty coffee drinks and heated pre made sandwiches
- Work with customers on a daily basis
- I was trained in the kitchen where I learned time management and the importance of strong communication skills
Education
Culinary Arts - General education and culinary classes
College of Dupage
Glen Ellyn12.2019
Skills
- Communication Skills
- Interpersonal Skills
- Fast learner
- Customer service
- Problem-solving
- Team building
References
References available upon request
Personal Information
Date of Birth: 08/29/99
References
References available upon request.
Timeline
Department Manager of Men's Sportswear
Von Maur
03.2024 - Current
Floor Manager
Von Maur
09.2023 - 03.2024
Department Manager of Handbags and Accessories
Von Maur
06.2023 - 09.2024
Sales Associate Men's Shoes
Von Maur
10.2022 - 06.2023
Logistics Account Executive
Total Quality Logistics
03.2022 - 10.2022
Sales Associate Women's shoes
Von Maur
11.2019 - 03.2022
Barista and Cashier
Advocate Good Samaritan Hospital Food Service
06.2017 - 10.2019
Culinary Arts - General education and culinary classes
College of Dupage
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